Customer Care Coordinator

Company: Totalmed
Location: Salem
Posted on: April 26, 2024

Job Description:

*Position Title*: Customer Care Coordinator*Hours*: 8am 5pm M-F*Pay Rate*: $19/hr*Location*: local to Salem OR (must live near by for training)*Requirements*: Bilingual Spanish/English required! High School diploma 1+ years of Customer Service experience (call center experience is a huge plus) 1+ years of experience with health insurance (specifically Medicare)*Job Description:* Research and respond to member, provider, employer group and other internal and external questions, concerns, needs. Provide education to both members and providers as appropriate Advocate for the customer. Explain benefits in a detailed and courteous manner so they are understood. Educate members to promote utilization of products and services to their full advantage and to optimize the value of their healthcare dollar Critical thinking skills in order to problem solve when a root cause of an issue is not apparent Ability to work in a Multi-Channel Contact Center environment both by phone, in person and over email Facilitate resolution of member or provider's issues in a timely, efficient and professional manner Document all calls in accordance with company standards and resolve inquiries at point of service when appropriate. First call resolution is the desired outcome Demonstrated data entry skills and PC processing skills in a Window based environment Strong verbal, written and interpersonal skills Skillful at providing and receiving feedback to improve personal performance and team effectiveness Multi-tasking skills with the ability to talk and type#INDASJob Types: Full-time, ContractPay: $19.00 per hourExpected hours: 40 per weekSchedule:* 8 hour shift* Day shift* Monday to Friday* No weekendsWork setting:* In-person* OfficeEducation:* High school or equivalent (Required)Experience:* Customer Service: 1 year (Required)* health insurance (specifically Medicare): 1 year (Required)Language:* Spanish (Required)Work Location: In personby Jobble

Keywords: Totalmed, Eugene , Customer Care Coordinator, Other , Salem, Oregon