Card Lock & Administrative Specialist

Company: Tyree Oil Inc.
Location: Eugene
Posted on: January 15, 2022

Job Description:

Position Summary: Responsible for providing customer service and support to Cardlock customers, supporting walk-in customers, and maintaining accurate account information. This role will be part of a two-person cardlock team that will serve all the cardlock customers for Tyree Oil across all of its various branches and locations. All the while supporting Tyree's Core values of partnership, trust, reliability and connection by providing exceptional customer service to internal and external customers.Essential Duties and Responsibilities:

• Provide customer service to cardlock customers through telephone and face-to-face interactions.
• Compile and maintain customer applications, agreements, and waivers in accordance with company standards.
• Provide customers with cardlock cards for both the Pacific Pride and CFN networks.
• Ensure accounts are set up and administered in accordance with company policies including customer pricing, location pricing, card terminations, pin resets and reissuing cards.
• Process cardlock transactions and generate invoices for cardlock and fleet fuel customers.
• Prepare spreadsheets and calculations for customers as needed in support of their fuel usage.
• Correspond with customers regarding account status, pricing, and other issues.
• Reconcile month-end book inventory to physical inventory counts by location.
• Record daily fleet fueling activity and invoice customers daily.
• Serve as the primary backup person to cover the front desk for walk in customers and handle daily responsibilities of that position including but not limited to processing customer payments, recording walk up sales, confirming lube deliveries, and processing the daily bank deposit.
• Perform other assigned tasks and duties necessary to support the accounting and administration departments as needed.Required Education and Experience:
  • Minimum Experience: Minimum 2 years administrative experience preferred.
  • Education: High School Diploma or GED Required.Minimum Qualifications and CORE Competencies:
    • Excellent time-management skills and the ability to work in a fast-paced environment.
    • Strong communication skills and the ability to prioritize conflicting work demands under pressure.
    • Ability to make sound decisions quickly.
    • Basic reading, writing, and arithmetic skills.
    • Works well in a team environment, with a diverse workforce.
    • Proficient in Microsoft Outlook, Excel and Word applications and telephone protocol.Other job requirements:Driving Dependent Position: NoProfessional license or registration: NoPost-offer background check required: YesPost-offer drug test required: Yes DOT Covered: NoPost-offer physical / functional test required: NoSafety Sensitive Position: NOSupervision or Functional or Technical Oversight Exercised: NoIn a safety-sensitive job, drug or alcohol impairment could result in significant injury to the employee and others in the area. Lack of attention in a safety-sensitive position can result in an incident that adversely affects the health or safety of employees, contractors, customers, the public, or the environment. These types of incidents (and the practices that led to them), can negatively impact the company's financial position and/or any previously gained goodwill in the area within which the company operates. Safety sensitive jobs include the use of heavy machinery, operating public transportation or dealing with hazardous chemicals. In many cases, employees hired to safety-sensitive positions must submit to regular drug and alcohol testing, as well as testing that occurs after an incident.Type and frequency of personal contact required: Daily contact with Tyree employees, general public, other organizations and customer personnel, and contractors in person, online, or via the telephone.Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.work Schedule and Travel:
      • Hours Per Week: Regularly scheduled for 40 hours per week,
      • Days Per Week: 5 days per week / 8 hours per day,
      • Shift: Varies by location / position
      • Overtime: Occasional/Regular overtime is required.
      • Weekends/Evenings: Weekends and evenings are occasionally required.
      • May be required to travel to/from Tyree Oil locations; Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.EMPLOYER AGREEMENTThere is no specified term connected with your employment. Employment is at-will and termination by either party is also at-will. An offer should not be construed as a guarantee of employment for any specific duration. In addition, your duties and/or compensation may change from time to time based on the needs of Tyree and your skills as determined by Tyree.EMPLOYEE'S REVIEW OF JOB DESCRIPTIONI have reviewed and understand the job details, essential duties, qualifications and physical demands of this position and can perform this job as described.
        Benefit package includes: medical, dental, vision, basic term life, long-term disability, paid Holidays, vacation, sick leave, 401k retirement, and more.

Keywords: Tyree Oil Inc., Eugene , Card Lock & Administrative Specialist, Administration, Clerical , Eugene, Oregon