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Receptionist (Mon-Fri)

Company: Options Counseling and Family Services
Location: Eugene
Posted on: October 12, 2018

Job Description:

General Description:

The primary responsibility of the Receptionist is to greet and assist in person clients. In addition, they answer and forward phone calls from the Access Center, schedule client appointments, and provide administrative support to service providers, licensed medical professionals, and clients. Requires ability to interact and relate well to the public, in person and on the phone.

Schedule:

Monday 9:30 - 6:00

Tuesday 8:30 - 5:00

Wednesday 8:30 - 5:00

Thursday 8:30 - 5:00

Friday 8:30 - 5:00

Minimum Qualifications:

A minimum high school education or equivalent, and one to two years related office experience and/or training, or an equivalent combination of education and experience. Must be computer proficient in Microsoft Word, Excel, and record keeping software. Must have a respectful, open, unbiased, and accepting attitude toward clients, their families, and other staff.

Preferred Qualifications:

Bilingual in English/Spanish or ASL. Experience working in a clinical setting.

Essential Duties and Responsibilities:

Reception - 75%


  • Greet clients coming into the clinic, and check each into the Electronic Client Record (ECR) system
  • Collect copays and fees for private pay and sliding scale participants
  • Check insurance coverage for clients scheduled each day
  • Verify client information when they come in for appointments
  • Schedule client appointments
  • Provide new clients with opening paperwork, and check documents to ensure they are complete, dated, and signed
  • Answer multi-line phone system and direct calls. Respond to questions regarding services offered
  • Enter and scan data into the ECR as directed
  • Send sliding scale clients an information letter and prepare referral sheets

    Service Provider/LMP - 10%

    • Schedule appointments for LMP clients
    • Provide LMP and sliding scale clients with information letter and prepare referral sheets for sliding scale clients
    • Send letters on behalf of service providers

      Administrative - 15%

      • Open and distribute incoming mail, meter, and take outgoing mail to drop-off site daily
      • Clean and maintain the reception area
      • Data entry - entering referral information
      • Perform other duties as assigned

        Working Conditions:

        • Vision sufficient to read client records and related documentation
        • Extended periods of time sitting at work station updating client records, and phone work
        • Requires continual mental concentration and attention to details. Extended periods of focus and attention and computer use are frequently required
        • Mobility and dexterity sufficient to assist clients/staff and handle required job-related functions
        • Ability to cope with clients who may use challenging or offensive language with potential for escalation to physical aggression

          Keywords: Options Counseling and Family Services, Eugene , Receptionist (Mon-Fri), Administration, Clerical , Eugene, Oregon

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