Technical Solutions Engineer
Company: MANTL
Location: Coquille
Posted on: February 22, 2021
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Job Description:
Who is MANTL?MANTL is a fast-growing NYC-based FinTech SaaS
company on a mission to build technology that will help America's
financial institutions and their communities thrive. Think Shopify
or Squarespace, but purpose-built for community banks and credit
unions. We are drastically changing the landscape through modern
banking software that empowers banks and credit unions to grow
digitally.Our flagship product, Online Account Opening, has quickly
become considered best in class in our industry, showing clear and
material performance beyond any of our competitors. Suffice it to
say, our customers love MANTL.Since launching our first product in
2017, we have built several new products, thoughtfully grown the
team, and have become a market leader.Who makes up our team?People
are our most important asset and the number one reason we all love
working at MANTL. As a team, we value accountability, transparency
and collaboration. We have agile teams, with clear,
outcomes-focused goals.We're a group of passionate technologists
with backgrounds spanning across engineering, product, and design.
We support an open and transparent culture that helps foster
productive and engaging discussions. We want to work with inclusive
people who understand the importance of treating their colleagues
exceptionally well - people who will gladly go out of their way to
help others with things big and small.We are always a work in
progress and love hearing feedback from our team.Technical
Solutions EngineerThe Technical Solutions Engineer will provide
immediate technical support to the customer success and
implementation teams as well as the wider commercial organization
to achieve scalability and growth.You should enjoy deconstructing
complex technical problems and building scalable, comprehensive
solutions cross-functionally to continually improve internal tools,
systems, and processes.In this role, you will work directly with
clients to understand their needs and solve their issues. You will
fix bugs, implement MANTL installations, and improve features.
Ultimately, you will build systems and internal tools for all teams
in the Customer Success organization to ensure that our clients are
successful.This Solutions Engineer role is a great opportunity to
come in early and make a large impact at MANTL. The role provides
the basis for many growth opportunities within the company, such as
potential moves into software engineering.Must Haves* 2+ years of
Solutions Engineering experience or a recent graduate from a
full-stack bootcamp program.* Experience performing bug/incident
investigation and impact/root cause analysis using relational
database technologies such as PostgreSQL* Experience performing
bug/incident investigation and impact/root cause analysis using
browser console technologies such as Chrome dev tools* Experience
performing bug/incident investigation and impact/root cause
analysis using application log aggregation tools such as LogDNA and
DataDog* Experience manipulating data in spreadsheet programs
Google Sheets/Microsoft Excel* Experience using HTTP API tools such
as Postman or similar to perform investigations and kick off
processesWe Are Looking For* A true problem solver that uses broad
thinking to strategically develop elegant solutions* A clear
communicator that can express and translate technical requirements
into language understandable and digestible by different audiences*
Ability to manage multiple competing priorities and intelligently
prioritize as well as appropriately get consensus from colleagues*
Ability to make quickly ascertain client needs when faced with
ambiguous requirements* Ability to learn and master software tools
like DataGrip, Postico, BigQuery, or Looker* "A" player who has a
strong desire to build systems in parallel to solve problems and
contribute to the direction of the team and company* Excellent
verbal and written communication skills, both internal and
client-facing* Experience creating cross-team processes and
documentation* High level of attention to detail and drive to get
things right the first timeNice To Haves* Experience writing
Javascript * JIRA proficiency or similar project management
software* Familiarity with Freshdesk* Familiarity with BigQuery*
Familiarity with CLI tools* Familiarity with debugging / tracing
codeWhat You'll Love About UsJoining MANTL means joining an
ambitious and exceptional team that solves complex problems every
day. We offer a unique employee experience based on the values of
transparency, accountability and collaboration, and we are deeply
proud of our culture. From unlimited vacation and fully covered
health benefits to interesting and fun team events, we strive to
show we truly care about our employees happiness and
engagement.
Keywords: MANTL, Eugene , Technical Solutions Engineer, Engineering , Coquille, Oregon
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