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Solutions Engineering Team Lead - Remote

Company: Cardinal Financial
Location: Remote
Posted on: November 18, 2021

Job Description:

Who We Are: Cardinal Financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees-to provide the very best experience. We are genuine and hard-working individuals who are not scared to improve and intentionally push beyond what is considered "good enough." Looking to join a company that values its people, innovates and expands on its proprietary technology, and is growing at a ridiculous rate?! Apply below! Who We Need: Under the direction of the Business Analysis Manager - Workflow, the Solutions Engineering Team Lead will build out this functional area, lay the foundation of the work and setpartnership expectations with key business Stakeholders. This position is responsible for recruiting, training,and managing a team of Solutions Engineers. This role will provide education, guidance, recommendations,and expertise to the Solutions Engineering team as well as other Departments as needed What You Will Do: * Source, create, implement, and manage solutions for Contact Center. * Develop contact strategy and disseminate across the organization, ensuring retention and understanding from business stakeholders. * Build and maintain contact center within systems. * Develop and implement a controls process. * Influence and advise business leaders and stakeholders to realistic and efficient solutions, gain buy in and approval. * Manage and prioritize stakeholder expectations. * Oversee the build, testing, and implementation of solutions as well as the long-term maintenance. * Ensure production control processes are documented, up to date, and adhered to across the business. Oversee data analysis for the customer and agent experience. * Act as point of contact for Amazon representatives. * Act as Contact Center Subject Matter Expert (SME) for business stakeholders as needed. * Lead a team of Solutions Engineers, providing training, guidance, development, and feedback. * Maintain direct report administrative data (such as PTO, documents, etc.) within the Human Resources Information System (HRIS). * Additional responsibilities as needed. What You Need: * 5 - 6 Years experience in Software Engineering, design architecture, and developing cloud infrastructure. * Bachelor's Degree in Computer Science, Information Systems, Software Engineering, or equivalent experience required, * Masters Degree a plus. * 2 - 4 Years experience in a customer facing role. * 0 - 2 Year's experience leading a team. * Extensive knowledge and experience working with Amazon Connect and various operating systems * Project development and leadership skills required. * Ability to work with various departments from network engineers, support, and operations to ensure a plan is in motion to improve the customer's experience. * Excellent analytical abilities, adaptability to change, and exceptional people skills required. * Demonstrated success with multi-faceted direction and planning; must be a fast-paced individual. * Excellent verbal, written, and organizational skills. * Exceptional decision making, problem-solving, and strategic and critical thinking skills required. What We Offer: * Strength, Stability, and Vision. * Great compensation package. * Opportunity for career growth. * A commitment to be a relevant market leader - we are aiming for the top! * Octane, our engineered proprietary technology that is transforming the mortgage industry. * An empowered culture where your ideas are important and your voice matters. * Full Benefits, beginning the first day of the month following your start date, including - Medical, Dental, Vision, Life, Disability Insurance, and much more. * Generous paid time off package that also includes all major holidays. * 401K w/ 50% match - Beginning the 1st of the month following 30 days of employment. Cardinal Financial is an Equal Opportunity Employer. We respect and aim to empower individuals and support the diverse cultures, perspectives, skills and experiences within our workforce. The expected base salary for this position ranges from $70,000 to $100,000 depending upon the experience and skill set. #LI-MO1

Keywords: Cardinal Financial, Eugene , Solutions Engineering Team Lead - Remote, Engineering , Remote, Oregon

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