Engineer II, Telecom (Remote)

Company: PenFed Credit Union
Location: Eugene
Posted on: January 12, 2022

Job Description:

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. -PenFed is hiring an Engineer II, Telecom in Chantilly, Virginia with remote options available. The purpose of this role is to support an expanding enterprise with increasing demand on UC and Telecom technology services and capability. - This position would provide a seasoned professional with a strong mix of skills and experience to help the team immediately and to grow into the future. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Implement systems in a phased approach of requirements analysis, system design review, build, integration, and testing.
• Lead the development of product/project requirements and success criteria as part of the team.
• Provide escalation support to troubleshoot, maintain systems and resolve issues and outages.
• Develop and maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of solutions.
• Perform routine operational tasks, verifying the confidentiality, integrity and availability of all hardware, resources, systems, and key processes.
• Review system and application logs, and verify completion of scheduled jobs.
• Serve as a key team member using existing technical knowledge and have the skills to perform projects independently.
• Interact with senior engineers, management, vendors and other stakeholders to identify areas of improvement for operational efficiency.
• Accountable for delivering all assigned tasks and projects.
• Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan.
• Comply with Security, Incident Management and Change Management procedures and reporting practices.
• Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies and processes in your domain.
• Develop and maintain secure configuration and operations of in-place systems according to industry best practices.
• Participate in design discussions and ensure that designs are aligned with the PenFed Secure By Design philosophy, the PenFed architecture, and also the current roadmap.
• Remain an active learner in technologies related to your domain and relevant organizational knowledge.
• Assists junior and subordinate staff in order to develop staff capabilities.
• Participate in On-call 24x7 support with response and representation on Severity incident calls Qualifications Equivalent combination of education and experience is considered. -
  • Bachelor's degree in IT or related field, or equivalent combination of education & experience in IT
  • In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.
  • Strong written and verbal communication skills.
  • Strong interpersonal skills and ability to collaborate with team members.
  • Effective time management, independent problem solving and multi-tasking skills.
  • Must be able to present system designs for user approval at formal reviews.
  • Strong problem solving and analytic skills.
  • Minimum of six (6) years of Genesys PureConnect experience including systems management & administration
  • Strong technical skills and experience in Call-Center telephony and managing IVR call-flows
  • Understanding and hands-on experience with implementing VOIP solutions
  • Understanding and experience in Telecommunication (Telecom) infrastructure and user-facing applicationsLicenses and Certifications
    • Genesys Cloud Certified Professional Preferred -Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* -TravelAbility to travel to various worksites and be on-call is required. -Special Message Regarding COVID 19PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. - In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. -We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. -Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. -PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.#LI-TO1

Keywords: PenFed Credit Union, Eugene , Engineer II, Telecom (Remote), Engineering , Eugene, Oregon