Senior UC/CC Technical Support Engineer

Company: Genuent
Location: Remote
Posted on: November 25, 2022

Job Description:

Job Title: Senior UC/CC Technical Support Engineer -
Location: -100% Remote, work from home -
Duraton: 12 months + (strong potential for multiple years)
Work Requirements: U.S. Citizenship is required -

RESPONSIBILITIES

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• Design, implementation, configuration, daily operation and upgrading of core Avaya Aura Products including:
  
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  • System Manager, Session Mgr, CM, Media servers
    
  • Application Enablement (AES)
    
  • Contact Center Products (Elite/CMS)
    
  • Avaya Experience Portal
    
    
    
  • Perform discovery of customer telephony environments for configuration and requirements gathering in a SIP environment
    
  • Lead active deployment and management of Avaya Aura unified communication systems incorporating third party products including Oracle SBC
    
  • Develop and implement dial plans, dial plan migration in session manager and communications manager.
    
  • Develop and implement call center applications and routing including Vectors, VDN, announcements
    
  • Troubleshoot L2/3 level incidents on core AVAYA products
    
  • Perform SIP Troubleshooting for SIP Phones and SIP Trunks
    
    EXPERIENCE
    
    
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    • 5+ years UC/CC Engineer experience in an Enterprise SIP environment
      
    • Proven expertise implementing, troubleshooting and maintaining System Manager, Session Manager, Communication Manager, Call Center, and Oracle SBCs
      
    • 5+ years hands-on leadership of large voice projects and teams related to Avaya Aura unified communications deployments
      
    • 5+ years Oracle SBC
      
    • 5+ years Contact Center experience
      
    • 3+ years Avaya Messaging
      
    • 3+ years complex dial plan configuration in Session Manager and Communication Manager
      
    • 3+ years of Experience with QoS
      
      SKILLS & COMPETENCIES
      
      
      • 
        
      • Bachelor's degree and/ or experience in a related field.
        
      • Knowledge of Checkpoint Firewalls, VMWare, LINUX, certificate management
        
      • Understanding of LLDP/EAP/DHCP
        
      • Must be able to obtain Public Trust Level 1 clearance
        
      • Excellent communications skill
        
        Our benefits package includes: (EXCLUDE on perm placements)
        
        
        • 
          
        • Comprehensive medical benefits
          
        • Competitive pay, 401(k)
          
        • Retirement plan
          
        • ---and much more!
          
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          About INSPYR Solutions:
          
          
          TekPartners and Genuent are becoming INSPYR Solutions. As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
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          INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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Keywords: Genuent, Eugene , Senior UC/CC Technical Support Engineer, Engineering , Remote, Oregon