Field Service Engineer Exe/Hina
Company: ASML
Location: Eugene
Posted on: January 24, 2023
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Job Description:
LocationHillsboro OR, USTeamCustomer supportExperience3-7
yearsDegreeBachelorTravel20%Introduction to the jobASML US brings
together the most creative minds in science and technology to
develop lithography machines that are key to producing faster,
cheaper, more energy-efficient microchips. We design, develop,
integrate, market and service these advanced machines, which enable
our customers the world's leading chipmakers to reduce the size and
increase the functionality of their microchips, which in turn leads
to smaller, more powerful consumer electronics. Our headquarters
are in Veldhoven, the Netherlands, and we have 18 office locations
around the United States including main offices in Chandler,
Arizona, San Jose and San Diego, California, Wilton, Connecticut,
and Hillsboro, Oregon.The mission of this position is to drive
system performances (availability, MTTR, Schedule down
predictability) to target. Perform maintenance and repair actions
within agreed boundaries.This position requires access to
controlled technology, as defined in the Export Administration
Regulations (15 C.F.R. - 730, et seq.). Qualified candidates must
be legally authorized to access such controlled technology prior to
beginning work. Business demands may require ASML to proceed with
candidates who are immediately eligible to access controlled
technology.Role and responsibilitiesThe EXE Field support engineer
will primarily work within our customer Fabs in collaboration with
Competency Engineers, and Global Support Center to drive issue
resolution, and provide escalation support. The EXE FSE will work
with Competency Engineers to provide action plans, incident review
and prevention packages, and best known methods.Your main
responsibilities:During the installation phase:Build & Integrate
the EXE5000 system.Execute integration test plans.After site
acceptance:Prepare service actions.Execute action plans within the
committed time.Continuity between the competencies to ensure issue
ownership is landed and escalated appropriately.Maintain service
order documentation up to date.Ensure aftercare is performed and
adequate.Drive escalation of issues within the local office and
utilizing non-local resources.Provide coaching to peers.Knowledge
transfers to local site engineers and customer.Act as the technical
expert in customer meets as required.Improve service mix and
structural issue documentation including initiation, review and
improvement rollout.Actively participate in improvement and/or
standardization projects to increase overall site
performances.Mature and industrialize the ecosystem to meet
customer needs.This position will require an extensive travel time
for training at ASML research and production centers in Veldhoven,
The Netherlands, Wilton Connecticut and San-Diego California.This
position will require to work nights and weekends on a rotation
basis to support our customers.Education and experienceBS
engineering degree or equivalent experience.Engineers with greater
than 2 years' experience in a CS support department for high tech
products.Engineers with at least 1 years of ASML micro-lithography
system experience preferred.Previous experience mentoring new hire
engineers & helping integrate from a technical and procedural
perspective.Proficient in MS Office (MS Word, Excel,
PowerPoint).Verbal and written language skills in
English.SkillsWorking at the cutting edge of tech, you'll always
have new challenges and new problems to solve - and working
together is the only way to do that. You won't work in a silo.
Instead, you'll be part of a creative, dynamic work environment
where you'll collaborate with supportive colleagues. There is
always space for creative and unique points of view. You'll have
the flexibility and trust to choose how best to tackle tasks and
solve problems.To thrive in this job, you'll need the following
skills:Can observe and respond to people and situations and
interact with others encountered in the course of work.Can learn
and apply new information or skills.Must be able to read and
interpret data, information, and documents.Strong customer focus
and commitment to customer satisfaction through prioritization,
quality, efficiency and professionalism.Ability to complete
assignments with attention to detail and high degree of
accuracy.Proven ability to perform effectively in a demanding
environment with changing workloads and deadlines.Result
driven-demonstrate ownership and accountability.Identifies
bottlenecks and drives improvements.Work independently or as part
of a team and follow through on assignments with minimal
supervision.Demonstrate open, clear, concise and professional
communication.Ability to establish and maintain cooperative working
relationships with manager, co-workers and customer.Work according
to a strict set of procedures within the provided timelines.Must
take ownership for solving issues and ensures escalations take
place.Take proactive action for prevention or repeating
error.Capable of resolving most issues without assistance & highly
independent in ashift position.Ability to make decisions in the
priority of problem solving.Work unsupervised and be responsible
for projects, track equipment performance and prepare technical
reports.Take initiative and ownership to increase skill and
knowledge level in team.Document knowledge systematically and in an
accessible way.Clear and effective communication skills
required.Ability to thrive in a very dynamic and high pace
environment.Multi-task team player with good ability to work under
different working environment pressures.Open for cultural
differences and able to work with a site of different cultures and
WOW.Motivated, proactive, self-driven, and flexible.Strong customer
focus.Diversity & InclusionASML is an Equal Opportunity Employer
that values and respects the importance of a diverse and inclusive
workforce. It is the policy of the company to recruit, hire, train
and promote persons in all job titles without regard to race,
color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company.Other informationRole within
OfficeResponsibilities:Routinely required to sit; walk; talk; hear;
use hands to keyboard, finger, handle, and feel; stoop, kneel,
crouch, twist, reach, and stretch. Occasionally required to move
around the campus.Occasionally lift and/or move up to 20 pounds.May
require travel dependent on business needs.Specific vision
abilities required by this job include close vision, color vision,
peripheral vision, depth perception, and ability to adjust focus.Hi
NA EUV HillsboroEOE AA M/F/Veteran/Disability
Keywords: ASML, Eugene , Field Service Engineer Exe/Hina, Engineering , Eugene, Oregon
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