Desktop Endpoint Engineer

Company: CirrusLabs
Location: Remote
Posted on: January 26, 2023

Job Description:

We are CirrusLabs . Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make things happen. We are committed to excellence. We are a dependable partner organization that delivers on commitments. We strive to maintain integrity with our employees and customers. Every action we take is driven by value. The core of who we are is through our well-knit teams and employees. You are the core of a values driven organization.

You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve.

You are excited about creating change because your skills can help the greater good of every customer, industry and community. We are hiring a talented Desktop Endpoint Engineer to join our team. If you're excited to be part of a winning team, CirrusLabs ( http://www.cirruslabs.io ) is a great place to grow your career.

Job Description:
The role of the Desktop Endpoint Engineer Consultant is to engineer, test and implement endpoint configurations including Windows and macOS and user applications for physical desktop environments. The Endpoint Engineer works closely with Desktop Support Teams to provide technical support and serves as an escalation point for endpoint-related issues.. The individual in this position is will help ensure that all applications are current, reliable, patched and updated.

Duties and Responsibilities:
Perform implementation, administration, configuration, troubleshooting and maintenance within Intune Environments for Windows devices and JAMF environment for macOS devices
Create configuration profiles to meet security and/or end user requirements on each endpoint type
Assist with the creation, testing, and deployment of software packaging for physical desktops
Develop automation within Intune and JAMF to ensure a consistent user experience: new users to the company should follow a simple enrollment process and be appropriately provisioned to all required security groups
Oversee the deployment of security patches for operating system and desktop applications.
Assist with troubleshooting by providing guidance to the Help Desk; in cases where issues cannot be resolved, work directly with the client to resolve individual device issues.
Maintain standard configurations across the ecosystem -- in both Intune and JAMF, ensuring that all managed devices (Windows, macOS, iOS, Android) have a consistent user experience
Evaluate new products/services to improve user experience and/or automate manual processes
Assist with the deployment of security tools using best practices around change requests

Minimum Qualifications:
Bachelor's Degree or 6 years of equivalent work experience.
Minimum six year(s) of experience managing and supporting Windows desktop OS, MAC OS, managed endpoint administration at scale across an enterprise sized environment.
Strong understanding of Microsoft Intune, Intune Conifgurations, and Autopilot Strong understanding of the macOS architecture, packaging, scripting and automated deployment tools (JAMF)
Experienced managing desktop environments using Microsoft and macOS technologies for user and computer management, software updates, application installations and environment monitoring.
Passionate about delivering exceptional client experience; excellent communication skills and attention to detail.
Able to work independently in a fast-paced environment with ability to change priorities on the fly.
Adheres to department and IT protocols, procedures and service level agreements.
Strong diagnostic and root cause analysis skills

Requirements and General Skills:
Ability to work independently and in a team environment.
Strong organizational skills and attention to details.
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
Strong problem solving and root cause analysis.
Excellent organizational skills..
Must be well versed in dealing with staff that is both technical and non-technical.

Keywords: CirrusLabs, Eugene , Desktop Endpoint Engineer, Engineering , Remote, Oregon