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Director, On Demand Services

Company: Patra Corp
Location: Eugene
Posted on: December 2, 2019

Job Description:

Job Purpose: The Director is accountable for delivering high quality and efficient service to our customers through the day-to-day oversight of the client consulting teams. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing Patra's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Secures existing business and drives the sale of additional services. Collaborates with business unit counterparts and cultivates relationships with Patra's leadership team. Core Duties: - Management responsibility for the hiring, performance and salary reviews, promotions and disciplinary matters for direct reporting employees. - Develops individual goals and objectives linked to the department business plan. - Monitors on-going employee performance and communicates feedback on goal achievement and job responsibilities. - Provides developmental, training, coaching and mentoring opportunities for direct reports. - Major contributor in building customer service infrastructure - Establishing metrics for servicing and budget monitoring - Other duties may also be assigned Minimum Requirements: Education & Experience: Bachelor's degree and three years of relevant experience in administrative management, or 7-10 years of property and casualty insurance related experience. Experience in managing large teams preferred. Knowledge, Skills and Abilities: - Proficiency with core insurance coverages - Demonstrates ability to communicate effectively and professionally with clients and internal staff - Demonstrates a sense of urgency, initiative, responsiveness, and attention to detail - Must be able to maintain the highest level of confidentiality - Demonstrates exceptional organizational skills by handling multiple tasks simultaneously and meeting commitments - Exhibits a high level of positive, energy and teamwork orientation - Proficient in using technology as a tool to maximize productivity and quality Strong negotiation and effective interpersonal skills Solid analytical and problem-solving skills Subject matter expertise for area(s) of responsibility Able to keep abreast of general industry knowledge and trends Certifications and Licenses: Active P&C license preferred PHYSICAL REQUIREMENTS: Constantly perform desk-based computer tasks Frequent sitting Occasionally stand/walk, writing by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds Sort/file paperwork, rarely twist/bend/stoop/squat - Consistent with its obligations under the law, the Patra Corp will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORKING CONDITIONS: Occasional evening and weekend hours 25% domestic travel, international travel on occasion WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned Subject to and expected to comply with all applicable Patra Corp policies and procedures

Keywords: Patra Corp, Eugene , Director, On Demand Services, Executive , Eugene, Oregon

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