Corp Technical Account Manager - Azure

Company: SHI International Corp.
Location: Coquille
Posted on: February 20, 2021

Job Description:

Job SummaryThe Technical Account Manager on the Corp Cloud Managed Services team serves as clients' main point-of-contact for proactive post sales cloud activities for SHI cloud customers in the Corporate Business Unit. TAM's will be responsible for ensuring the customer is running workloads within a best practice framework, suggesting cost operational and security improvements while promoting additional SHI Services that will benefit the customer. The TAM conducts regular business reviews with client stakeholders and SHI Account teams to ensure client satisfaction and uncover additional areas of Azure consumption/services opportunities either via SHI or Azure services, programs or offerings.About UsInnovative Solutions. World Class Support.Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $11 billion global provider of information technology products and services.From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment.Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI's goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.What SHI Can Offer* World Class Facility includes on site gyms, restaurants and community events * Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy * Work in an up-beat, creative, and fun environment * Benefits, include medical, vision, dental, 401K, and flexible spending Includes, But Are Not Limited ToResponsibilities * Responsible for driving cloud consumption growth and retention of SHI's existing Azure account base for customers in professional and managed services tiers.* Serve as the cloud platform (Azure) point-of-contact for technical post sales cloud platform activities. These activities include:* Communication and education around best practices for customers Cloud Transformation, based on Well Architected Framework best practices* Coordinating regular customer cadence calls to establish an account plan and cloud adoption plan for each customer based Azure Account Management & Governance best practices* Ensure all Professional & Managed level customers are onboarded and leveraging SHI's Services effectively and to their expectations* Proactive Reserved Instance(RI) Analysis and ongoing management along with Cloud Account Management Team* Coordinating annual Well Architected Review with Cloud Architects* Uncovering areas of future Azure or other Public Cloud growth and positioning SHI capabilities* Work with customer to prepare the Customer Service Runbook for implementation of monitoring, backups and patching.* Monitors and manages the delivery of managed services to ensure smooth onboarding, operations and customer satisfaction* Schedules, chairs, and minutes regular SHI service review meetings with the customer and any appropriate third parties* Manages the coordination of any work required (upgrades, replacements, and fixes) that is outside of the scope of the service level of managed services* Acts as a point of contact for technical escalations by or for the customer* Perform technical post-sales support working in conjunction with cloud support resources both internal and partner (Azure).* Drive services activity & pipeline by understanding customer needs and positioning relevant SHI solutions and services* Develop close relationships with SHI sellers, internal resources and Azure partner resources* Mastery of the core Azure products, programs and operations* Travel as needed based on business needs and/or customer events as determined by SHI management Qualifications* Bachelor's Degree required * Minimum of 1 year in a cloud based Sales or Support role #CorpCertifications RequiredMust have one or more of the below certifications before applying* Azure Administrator * Azure Developer * Azure DevOps Engineer * Azure Security Engineer * Azure Solutions Architect * Azure Data Engineer Additional Information* FLSA Status: ExemptEqual Employment Opportunity - M/F/Disability/Protected Veteran Status#corpOptionsApply for this job online ApplyShareRefer a friend to this job ReferSorry the Share function is not working properly at this moment. 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Keywords: SHI International Corp., Eugene , Corp Technical Account Manager - Azure, Executive , Coquille, Oregon