Corp Technical Account Manager - Azure
Company: SHI International Corp.
Location: Coquille
Posted on: February 20, 2021
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Job Description:
Job SummaryThe Technical Account Manager on the Corp Cloud
Managed Services team serves as clients' main point-of-contact for
proactive post sales cloud activities for SHI cloud customers in
the Corporate Business Unit. TAM's will be responsible for ensuring
the customer is running workloads within a best practice framework,
suggesting cost operational and security improvements while
promoting additional SHI Services that will benefit the customer.
The TAM conducts regular business reviews with client stakeholders
and SHI Account teams to ensure client satisfaction and uncover
additional areas of Azure consumption/services opportunities either
via SHI or Azure services, programs or offerings.About UsInnovative
Solutions. World Class Support.Constantly growing in response to
the needs of our customers in all sectors and verticals, SHI has
transformed itself from a $1 million "software-only" regional
reseller into a $11 billion global provider of information
technology products and services.From software and hardware
procurement to deployment planning, configuration, data center
optimization, IT asset management and cloud computing, SHI offers
custom IT solutions for every aspect of your
environment.Privately-held and under the guidance of our current
ownership since 1989, SHI has experienced tremendous growth in size
and scope through neither merger nor acquisition. Our organic
growth and two decades of stability are a direct result of backing
a highly-skilled and tenured sales force with software volume
licensing experts, hardware procurement specialists and certified
IT services professionals.Headquartered in Somerset, NJ, SHI
supports their clients from over 30 offices throughout the U.S.,
Canada, the U.K., Germany, France and Hong Kong. SHI's goal is to
foster long-term, mutually-beneficial relationships with its
customers and partners, every day.What SHI Can Offer* World Class
Facility includes on site gyms, restaurants and community events *
Ongoing opportunities for personal and professional growth and
development due to our strong promote from within philosophy * Work
in an up-beat, creative, and fun environment * Benefits, include
medical, vision, dental, 401K, and flexible spending Includes, But
Are Not Limited ToResponsibilities * Responsible for driving cloud
consumption growth and retention of SHI's existing Azure account
base for customers in professional and managed services tiers.*
Serve as the cloud platform (Azure) point-of-contact for technical
post sales cloud platform activities. These activities include:*
Communication and education around best practices for customers
Cloud Transformation, based on Well Architected Framework best
practices* Coordinating regular customer cadence calls to establish
an account plan and cloud adoption plan for each customer based
Azure Account Management & Governance best practices* Ensure all
Professional & Managed level customers are onboarded and leveraging
SHI's Services effectively and to their expectations* Proactive
Reserved Instance(RI) Analysis and ongoing management along with
Cloud Account Management Team* Coordinating annual Well Architected
Review with Cloud Architects* Uncovering areas of future Azure or
other Public Cloud growth and positioning SHI capabilities* Work
with customer to prepare the Customer Service Runbook for
implementation of monitoring, backups and patching.* Monitors and
manages the delivery of managed services to ensure smooth
onboarding, operations and customer satisfaction* Schedules,
chairs, and minutes regular SHI service review meetings with the
customer and any appropriate third parties* Manages the
coordination of any work required (upgrades, replacements, and
fixes) that is outside of the scope of the service level of managed
services* Acts as a point of contact for technical escalations by
or for the customer* Perform technical post-sales support working
in conjunction with cloud support resources both internal and
partner (Azure).* Drive services activity & pipeline by
understanding customer needs and positioning relevant SHI solutions
and services* Develop close relationships with SHI sellers,
internal resources and Azure partner resources* Mastery of the core
Azure products, programs and operations* Travel as needed based on
business needs and/or customer events as determined by SHI
management Qualifications* Bachelor's Degree required * Minimum of
1 year in a cloud based Sales or Support role #CorpCertifications
RequiredMust have one or more of the below certifications before
applying* Azure Administrator * Azure Developer * Azure DevOps
Engineer * Azure Security Engineer * Azure Solutions Architect *
Azure Data Engineer Additional Information* FLSA Status:
ExemptEqual Employment Opportunity - M/F/Disability/Protected
Veteran Status#corpOptionsApply for this job online ApplyShareRefer
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Keywords: SHI International Corp., Eugene , Corp Technical Account Manager - Azure, Executive , Coquille, Oregon
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