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Customer Success Manager

Company: Nuvolo
Location: Coquille
Posted on: February 22, 2021

Job Description:

Customer Success ManagerAs a Nuvolo Customer Success Manager, you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.As a Customer Success Manager, You Will* Act as the trusted partner for your portfolio of assigned clients on use-case and product functionality.* Deliver and communicate ROI for our clients, throughout the customer lifecycle.* Monitor account activity to identify usage trends, assess risks and needs for additional products and support.* Provide insights to customers to ensure that they get the most out of the platform.* Help foster adoption by raising client awareness and leveraging new product features and functionality.* Maintain consistent record of client engagement, issues and resolutions through internal and external communication.This role could be a fit for you if you bring: * 5+ years of experience in consultative selling or customer success. Experience in consulting or pre-sales, experience in both is ideal.* Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.* Learn it all mentality with desire to better understand both business and technology solutions.* Bachelors Degree or equivalent work experience.* Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.* Exceptional organizational and planning skills.* Solid communication skills (both verbal and written). You are able to communicate business and technical value to all levels of management* Well-versed email/phone etiquette and presentation skills.* A proven record of retaining and growing multiple enterprise client relationships.* Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.Bonus Points For* Upselling and renewal experience preferred.* Experience with Gainsight.Who are we? Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, stock options plan, and the opportunity to be surrounded by passionate team members that look out for each other. The culture offers a friendly environment where you are challenged and can achieve more!You could be a fit for Nuvolo if you champion our core values: * Act with integrity* Embrace teamwork* Take care of each otherNuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Nuvolo, Eugene , Customer Success Manager, Executive , Coquille, Oregon

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