Director, Certification Services
Company: Institute for Credentialing Excellence
Posted on: April 5, 2021
Institute for Credentialing Excellence (ICE) Reporting to the
Chief Operating Officer, the Director, Certification Services is
responsible for integrating the business strategy, objectives, and
customer requirements to execute a comprehensive array of
certification services on behalf of clients. Responsibilities
include the ongoing planning, management and administration of
company certification programs in conformance with relevant laws,
regulations, standards, test methods, certification schemes, and
company quality system procedures. ROLE AND RESPONSIBILITIES: In
accordance with applicable standards, regulations, and BMH quality
system procedures, the Director, Certification Services is
responsible for the following:
- Oversee global certification programs to include developing and
implementing plans for the operational infrastructure of
certification systems, processes, and personnel as required to meet
client requirements and business objectives.
- Coordinate with the Chief Operating Officer and management team
to develop, implement and continually improve the certification
program procedures, training programs, and reporting methods needed
to effectively and efficiently deliver certification services to
meet client expectations.
- Educate, support, or train new and existing clients regarding
the laws, regulations, standards, test methods, certification
schemes, and company quality system procedures which govern the
certifications to be granted.
- Support new and existing clients to develop, implement, and
continually improve client quality systems and procedures as needed
to conform to the governing certification program standards. In
doing so, the Director, Certification Services is responsible for
assuring that all certification services conform to company
policies and procedures related to confidentiality, impartiality,
and freedom from conflicts of interest.
- Coordinate with management and clients to assure that audits,
inspections, tests, and/or other evaluation activities are
effectively and efficiently completed as needed to assess client
conformance to specified certification requirements. Apply sound
management and technical judgment to review inspection and test
reports for accuracy and completeness. Identify, interpret, and
classify defects or findings based on objective and impartial
assessment criteria and methods. Must be able to discern facts from
opinion based on objective evidence
- Collect and organize records and other forms of objective
evidence of client conformance/nonconformance to certification
requirements. Communicate with clients regarding the outcome of
evaluations, to include issuing reports of findings. Coordinate
follow-up evaluation activities as needed to assure the
effectiveness of client corrective actions taken.
- Plan, schedule, and/or conduct certification reviews to
objectively assess client conformance to certification requirements
and to grant or deny certification in accordance with company
certification program procedures. Generate and maintain records of
certification reviews and certification decisions as required.
- Manage and administer client certification documents to include
preparing and submitting reports and certificates for approval,
issuing approved reports and certificates to clients, and
managing/updating relevant certified client lists or databases.
When required, notify relevant authorities/regulatory bodies
regarding company decisions to grant, deny, extend, reduce,
suspend, or withdraw certifications as applicable.
- Monitor operational and financial performance within the
defined area of responsibility; prepare applicable budgets;manage
expenditures; analyze variances; and initiate corrective actions.
Prepare detailed reports both current and with forecasting as
- Develop, revise and/or deliver training to company employees,
Affiliates, and/or subcontractors as needed regarding relevant
regulations, standards, test methods, certification schemes, and
company quality system procedures as needed.
- Promote and adhere to company accreditation/quality system
standards as well as customer, federal, state, and local business
requirements, enforcing compliance and taking action when
necessary. Ensure that personnel are aware of their obligations for
impartiality, confidentiality, and freedom from conflicts of
interest. Report known or potential conflicts of interest or risks
to impartiality according to established BMH procedures; take
appropriate actions to mitigate or eliminate such risks and
maintain appropriate records.
- Represent BMH with clients, government and industry
representatives, and business partners as applicable. In
coordination with BMH management, pursue business development
opportunities with potential new clients or additional/increased
business with existing clients.
- As an active member of the BMH operations team, the Director,
Certification Services must be computer literate and able to be
trained and perform audits, inspections, and/or tests as needed in
varying field/lab/office/manufacturing conditions. The
responsibilities and requirements described in relevant company
quality system procedures and the "Field Auditor/Inspector" job
description (such job description hereinafter incorporated by
reference) will apply.
- All other duties as assigned. Requirements EDUCATION/EXPERIENCE
AND RELATED REQUIREMENTS:
- A bachelor's degree in business, engineering, forestry, wood
science, paper science or other technical discipline and 3-5+ years
prior experience in the forestry, wood products or related
industries is required. A Master's or PhD in Forestry, Wood
Science, or related discipline in a plus. An equivalent combination
of education, training, skills and/or experience is acceptable in
lieu of degree or experience requirements.
- Prior education, training, skills or experience of quality
systems within the framework of an ISO/IEC 17065, ISO/IEC 17025,
ISO/IEC 17020, JAS Law, and/or related accreditation/management
system standards is preferred but not required.
- Successful candidates must possess and/or have the ability to
develop extensive knowledge of each governing certification
standard, regulation, or certification scheme as needed to
effectively perform the responsibilities of this role. This
includes appropriate knowledge of specified certification
requirements, manufacturing processes, audit/inspection/test
methods, and related requirements as applicable.
- Must exercise sound management and technical judgment, superior
ethics, and compliance to applicable policies and procedures in the
conduct of job responsibilities. May directly supervise the work of
- Travel up to 50% may be required to fulfill the
responsibilities of this role. Successful candidates must be
willing to travel both domestically and internationally, sometimes
with little or no notice. Individual must possess or have the
ability to obtain a valid US passport, visa, or other foreign
travel documents as required.
- Candidates must be capable of safely working in a variety of
field, lab, office, and manufacturing environments. All BMH
employees are responsible for conforming to BMH safety and security
policies and procedures, as applicable. Must be capable of
standing, sitting, or walking for long periods of time and must be
capable of safely lifting and carrying loads weighing 25 lbs. or
more. Periodic overtime including weekend or evening work is
- Qualified candidates must be able to relocate to or reliably
commute daily to Eugene, Oregon. Relocation assistance will be
provided to the successful candidate if needed. COMPENSATION:
- 6 paid holidays per year
- Employer-sponsored health insurance plan
- Employer-sponsored retirement savings plan
- Position Title: Director, Certification Services
- Company Name: Benchmark International, LLC
- Industry: Engineering and Consulting
- Job Function: Management
- Job Type: Full-Time
- Job Duration: Indefinite
- Min Education: BA/BS/Undergraduate
- Min Experience: 3-5 Years
- Required Travel: 25-50% Jobs You May Like B HR Manager Bowtech
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Keywords: Institute for Credentialing Excellence, Eugene , Director, Certification Services, Executive , Eugene, Oregon
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