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Broker Account Manager

Company: Elm Street Technology, LLC
Location: Eugene
Posted on: November 22, 2021

Job Description:

The Broker Account Manager is responsible for implementing end-to-end solutions for customers. This includes analyzing requirements and gathering deliverables to successfully complete the implementation, assisting the customer with completing required questionnaires, gathering appropriate data or content, and coordinating with other departments. Defines and executes on delivery and implementation plans. Tests and troubleshoots final system setups. The Broker Account Manager serves as a subject matter expert for implementation best practices on the product or service they are supporting. The Broker Account Manager is instrumental in effectively communicating challenges to the appropriate departments to ensure positive ongoing client experiences. Broker Account Manager also answers client queries and identifies new business opportunities among existing customers.Responsibilities

  • Manage multiple client implementations simultaneously and efficiently to ensure implementations are achieved on time and to the satisfaction of clients
  • Must be able to articulate technology and product positioning to both Brokers & Agents
  • Gather assets needed to set up new/existing client platforms
  • Analyze legacy information and procedures to determine best practices for setup and configuration to achieve client's desired results and meet business requirements
  • Initiate and lead Kick off meetings for Brokers/Teams/Agents and communicate the project scope and implementation schedule
  • Provide superior customer service to all internal and external customers
  • Perform system setup and configuration ensuring accuracy of data and multi system integrations
  • Conduct review with customer prior to launch to confirm acceptance of data and configuration
  • Assist with initial and continuing Broker & Agent training
  • Assist with the creation and maintenance of implementation related documents, check lists and procedures
  • Maintain accurate records of all communication received for each client
  • Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
  • Perform testing on new workflow, scripts, or solutions prior to implementation
  • Provide project coordination as required for more complicated account setups to ensure successful completion
  • Notify management of any complications, missing data or system defects that might delay the implementation
  • Resolve complaints and answer questions from both internal and external customers
  • Build and maintain relationships with key representatives from other Elevate support groups to ensure successful implementation
  • Promote a positive professional image of Elm Street Technology internally and externallyQualifications
    • Experience in and familiarity with the Real Estate industry is preferred
    • Excellent analytical abilities to grasp the key points from complicated details
    • Must be able to effectively communicate with internal and external executive level customers
    • Unsparingly organized, disciplined, and comfortable managing competing priorities with care
    • Outstanding verbal and written communication skills; excellent presentation skills
    • Confident adapting to rapid change in a metrics-based and performance-driven environment with a rapidly expanding customer base
    • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
    • Empathetic and understanding to our customers' unique experiences. You must be passionate about delighting our customers every single day!
    • Ability to work overtime as needed to ensure deliverables are met
    • Some Travel may be required''Work Location:
      • Multiple locationsWork Remotely
        • YesJob Type: Full-timePay: $50,000.00 - $75,000.00 per yearBenefits:
          • 401(k)
          • 401(k) matching
          • Dental insurance
          • Disability insurance
          • Flexible schedule
          • Flexible spending account
          • Health insurance
          • Life insurance
          • Paid time off
          • Vision insuranceSchedule:
            • Monday to FridayWork Location: Multiple Locations

Keywords: Elm Street Technology, LLC, Eugene , Broker Account Manager, Executive , Eugene, Oregon

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