Branch Manager

Company: Motion and Flow Control Products Inc
Location: Eugene
Posted on: May 15, 2022

Job Description:

Job Description Job Description Position Title: Branch Manager Reports To: District Manager FLSA Status: Exempt Position Summary: The Branch Manager is responsible for oversight of all aspects of customer service for both inside and retail sales and oversees all aspects of warehouse operations in a friendly, fast-paced team environment. Primary Duties:

• Hire and manage, coach, mentor, train, and support all direct reports, as well as oversee Parker Store and warehouse manager and staff
• Manage margins and costs to achieve net profitability goals
• Provide user support and solutions for our ERP system (Prophet 21)
• Report business progress, identify needs and concerns to executive team and participate in executive meetings
• Develop and implement programs to meet customer requirements
• Assist in managing supplier relationships
• Ensure that the highest level of customer service and ethics are followed
• Train staff to provide customer support with technical product information and preparing thorough and accurate quotes, order acknowledgements, samples, and supporting sales literature
• Generate and maintain accurate required documentation, including quotations
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction
• Promote employee teamwork and motivation, including employee recognition
• Encourage positive thinking approaches to problem solving
• Conduct Annual performance reviews, maintain appropriate personnel records
• Address and resolve personnel issues
• Develop ideas that help MFCP improve customer service, systems and procedures
• Maintain a safe, clean, and organized work area
• Champion implementation of MFCP programs and policies
• Ensure compliance with all company rules, policies and procedures
• Adhere to strict Safety Guidelines. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Basic Requirements:
  • Bachelor's degree or equivalent experience required
  • Experience or education in business administration is desired
  • Excellent written & oral communication and strong relationship building skills required
  • Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
  • Solid computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus
  • Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner who can assimilate product knowledge and skills as they are presented
  • Experience with industrial distribution, preferably fluid power components preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus
  • Maintain regular and punctual attendance.
  • Employee must be physically present in the office to perform his/her job functions.
  • Must be able to work with a wide variety of people and personalities.
  • Valid driver's license and acceptable driving record, in accordance with company guidelines. Physical Demands and Work Environment:Job requires frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, constantly walking/standing on cement flooring and climbing ladders as needed. Work environment may vary including warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential customers. The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions of the job. Salary:Commensurate with skills and experience. Benefits:Along with a competitive salary, MFCP offers attractive benefits, including: Medical, Dental, Vision, 401(k) Investment Plan and Life Insurance, and PTO. Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks."We are an Equal Opportunity Employer. We do not discriminate based on age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state or local law." This Employer Participates in E-Verify.

Keywords: Motion and Flow Control Products Inc, Eugene , Branch Manager, Executive , Eugene, Oregon