Guest Service Manager - Eugene, OR
Company: Parking Management Company
Location: Eugene
Posted on: November 22, 2022
Job Description:
Job DetailsJob Location Eugene OR - Eugene, ORPosition Type Full
TimeEducation Level Not SpecifiedJob Shift All ShiftsJob Category
Management Parking Management Company of Eugene is looking to hire
a Valet Guest Service Manager. Are you a customer service
professional looking to advance your career? Would you like to work
for a well-established parking services company that values its
employees? If so, please read on! The Valet Guest Service Manager
earns a competitive wage. We provide excellent perks, including
bonus opportunities, participation in the Daily pay program,
uniforms, and the chance meet and lead interesting people.
Additionally, our full-time and salaried employees receive a great
benefits package. If this sounds like the right opportunity in
hospitality for you, apply today!ABOUT PARKING MANAGEMENT COMPANY
(PMC)Founded over 25 years ago in Nashville, Tennessee, PMC is a
well-established parking management leader that provides the
highest level of valet parking and hospitality services to cities
across the United States. We are one of the fastest-growing
companies in the hospitality industry, and our valet parking
services extend to 5-star hotels, resorts, hospitals, restaurants,
and special events. Our mission is to uphold personal, longstanding
relationships with our clients by maintaining the highest standard
of customer service.Even during our outstanding growth, we have
never forgotten who made us the successful company we are now. We
believe that customer service is not just for our guests but our
employees as well. Our team is made up of exceptional individuals,
and we want our associates to be excited about coming to work every
day. We strive to maintain a positive work environment to help our
employees thrive in their careers!A DAY IN THE LIFE OF A VALET
GUEST SERVICE MANAGERThe Valet Parking Guest Service Manager is
responsible for ensuring that associates provide the highest level
of service to our clients and our guests. The manager will work
hard to establish and maintain positive working relationships with
both our associates and client accounts. In order to build a team
of customer service experts, the manager will assist in the hiring
and training of employees as well as disciplinary action and
termination when needed. The manager will also ensure that
associates are compliant with onboarding tasks as well as properly
trained and certified for their work shifts and any promotion
opportunities.In addition, they arrange the booking, scheduling,
and billing of private events as well as keep track of revenue,
payroll, and claims. When on duty, the manager will stay organized
by ensuring proper key handling and that guests' vehicles are
always parked and retrieved with the utmost care. Maintaining a
friendly and professional atmosphere is important to the Guest
Service Manager, and whenever customers voice their needs or
concerns, they are always resolved in a timely manner.The manager
is responsible to conduct weekly reviews of associate timecard
punches, claimed tips, and car counts to keep all records organized
and up to date. Through your dedication to the job, they ensure
that policies and procedures are always followed accordingly and
are prepared to be on call whenever a problem arises. ESSENTIAL
DUTIES AND RESPONSIBILITIES OF THE GUEST SERVICE MANAGER
Work 40+ hours on site at
accountStaff the weekly valet schedule for all accounts/events
Hire, train, discipline and terminate employees Booking,
scheduling, and billing private events (where applicable)Maintain a
work friendly atmosphere at all locations Maintain a strong level
of communication with associates and clientsCollect and enter time
sheets into the company database, management of revenue at each
site, including setting up reporting capabilities for each
shiftAssure employees maintain high levels of customer service by
having clean appearances and following company procedures Being
prepared for on-call problem solving 24/7 QUALIFICATIONS FOR A
VALET GUEST SERVICE MANAGERTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education/Experience
High school diploma or general
education degree (GED); 1 year minimum previous supervisory and
related customer service/hospitality experience is preferred;
management or leadership related training/certifications/business
is preferredLanguage Ability
Ability to read, analyze, and
interpret and explain company documents including policies and
procedures and the employee handbook. Ability to write business
correspondence. Ability to effectively present information and
respond to questions from groups of managers, clients, customers,
and the general public. Ability to verbally communicate with
employees, clients, and customers. Basic understanding of Microsoft
office products, including Excel, Word, Power Point, etc. Math
Ability
Ability to calculate figures and
amounts such as rates of pay, cash handling, discounts, interest,
commissions, proportions, percentages. Reasoning Ability
Ability to solve practical problems
and deal with a variety of concrete variables in situations where
only limited standardization exists. Ability to interpret a variety
of instructions furnished in written, oral, diagram, or schedule
form.Computer Skills
Knowledge of Windows and Office
products, assigned company related technology productsCertificates
and Licenses
Valid driver license and reliable
transportation required. Must maintain an acceptable motor vehicle
record (no more than 3 moving violations within a 3 year period).
Must maintain a clean background check. No special certifications
required.Supervisory Responsibilities
Directly supervises up to 50
associates. Carries out supervisory responsibilities in accordance
with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems.Work Environment
The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this
job, the employee is regularly exposed to outdoor weather
conditions; extreme cold and extreme heat. The employee is
frequently exposed to wet or humid conditions.
The work environment can be noisy and
will be surrounded by moving vehicles driven by employees and the
general public.Physical Demands
The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Specific vision abilities required by
this job include Close vision, Distance vision, Peripheral vision,
Depth perception and Ability to adjust focus.
While performing the duties of this
job, the employee is regularly required to stand for up to 8 hours
at a time, and to be physically able to run to and from vehicles
and parking areas multiple times during a shift. Running 200 yards,
up to 75 times during a shift is not uncommon. The ability to
quickly get in and out of many different types and sizes of
vehicles during a shift is required. READY TO JOIN THE PARKING
MANAGEMENT COMPANY TEAM?
Keywords: Parking Management Company, Eugene , Guest Service Manager - Eugene, OR, Executive , Eugene, Oregon
Didn't find what you're looking for? Search again!
Loading more jobs...
