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Director, Business Solutions

Company: ATN International, Inc.
Location: Remote
Posted on: January 24, 2023

Job Description:

Job TitleDirector of Business SolutionsDepartmentSales*LocationUSVI (Must relocate to USVI within 30 days of offer)Reports toChief Executive Officer Grade: 25Job Code: Type of position: Full-time Part-time Non-Union Union Hours___40___ / week Exempt Non-exempt Job SummaryThe Director of Business Solutions oversees the growth of Viya's Business to Business [B2B] segment using procedures for tracking and managing sales performance that has been established while driving revenue focused on a recurring revenue model through acquisitions and base retention through the various sales channels not limited to the Account Management, Implementation, and Retention Teams. With segment ownership of the P&L, working directly with the technical, operations and service delivery, the incumbent will steer the commercial strategy, bid management, and marketing for the B2B segment. The Director of Business Solutions will be responsible for leading and motivating their sales teams to ensure that sales goals are exceeded. The incumbent of this position will also be responsible for the overall implementation of sales plans and campaigns. Duties & ResponsibilitiesDuties and responsibilities include but are not limited to the following:

  • Manages performance through established KPIs (key performance indicators) to exceed sales and revenue targets across SMB (Small and Medium Business), Enterprise, and Government sales channels.
  • Identify and develop a fit for purpose team and channels by improving sales and operational effectiveness through strategic recruitment, orientation, onboarding, training and development and performance management.
  • Coach/ mentor team on different sales methodologies and business prospecting to build pipeline to grow accounts and develop loyal relationships with clients and stakeholders at all levels of the organization.
  • Drive customer satisfaction to improve NPS (Network Promoter Score) with the underlying mission of being the #1 customer-centric sales organization in the territory.
  • Verify that all bids are accurate and in Sales Force, and that all data is compliant with the rules.
  • Successfully drive new product enhancements and launches to align with commercial strategies.
  • Builds company mission by collaborating with customers, government agencies, and employees, enforcing ethical business practices also representing B2B at events.
  • Thorough knowledge of pricing models, discounting, return on investment and contracting to attract profitable business for transactional and complex sales.
  • Acumen of previous, current, and future propositions, products, and services, including emerging technologies.
  • Sufficient understanding of competitor products and services for comparative use internally and with customers.
  • Understands decision making and buying processes SMB, Enterprise, and Government sales channels, their typical needs and motives, and what techniques they use, and has own strategies to deal with these.
  • Ability to use strategies to persuade clients of business benefits, financial and non-financial including industry standards, testimonials, case studies, total cost of ownership and return on investment calculations.
  • Direct involvement with both internal teams and customers and prospects for client management and Executive Team Sponsorship.
  • Prepare sales activity reports for presentation to the Executive Team and sales.
  • Final approval of commissions for the team posts the validation process.
  • Develop the annual sales plan and the strategies, tactics, and resources necessary to achieve planned objective and goals
  • Assist with rate analysis and pricing recommendations
  • Perform other duties as required. REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES
    • At least 10 years of experience within a high-profile sales role, 5 years in a B2B organization.
    • Minimum 5 years of experience in the ICT or telecommunications industry and thorough knowledge in the telephone, cable TV, internet, and wireless services marketplace.
    • Minimum 5 years of experience in a senior supervisory/leadership position preferred.
    • Superior interpersonal customer services and problem-solving skills.
    • Ability to develop internal company relationships and trust to support sales initiatives and goals.
    • Understands the relationship between a client's IT (Information Technology) strategy and the potential solutions.
    • Has sufficient knowledge of third-party sources of products and services to advise clients on their options.
    • Ability to multi-task in a fast-paced environment.
    • Strong presentation and negotiation skills.
    • Strong written and verbal communication skills. EDUCATION REQUIREMENTS
      • Bachelor's Degree in Marketing or related field; Master's Degree preferredTECHNICAL REQUIREMENTS
        • Demonstrated proficiency in the Microsoft Office suite- Word, Excel & PowerpointCERTIFICATION REQUIREMENTS
          • N/ATRAINING REQUIREMENTS
            • N/APHYSICAL REQUIREMENTS
              • Sedentary work that involves sitting for substantial periods of time
              • Close visual acuity to analyze and transcribe data
              • Effectively communicate orally and exchange information
              • Ability to stand, and walk, talk or hear, and reaching with arms
              • Ability to occasionally lift up to 15 pounds if needed
              • Work is often done in an office settingTRAVEL REQUIREMENTS
                • Inter-island travelOTHER REQUIREMENTS
                  • N/A PI201331098

Keywords: ATN International, Inc., Eugene , Director, Business Solutions, Executive , Remote, Oregon

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