Regional Operations Director

Company: Community Care Partners
Location: Eugene
Posted on: January 26, 2023

Job Description:

Reporting to the VP of Operations, the Regional Operations Director plans, directs and manages the administrative and operational activities of the clinics located in their assigned region. They provide leadership, communication and guidance to all physicians, advanced practice providers, area managers, practice supervisors and staff in the assigned clinics while promoting the Community Care Partners Care Values and Mission.Essential Functions and Responsibilities:--- Strategic Planning and Leadership--- Provide positive leadership that inspires and motivate team and focus their energy on a commitment to quality patient care and a commitment to each other.--- Collaborate with site leadership and staff to develop business strategy and aid in its implementation; obtain buy-in from staff.--- Work with VP of Operations and other executives in developing, executing, and tracking CCP-wide initiatives.--- Site Operations--- Act as a collaborative liaison between sites, the staff, and the Support Center.--- Ensure proper staff scheduling and optimization.--- Monitor key performance indicators (KPIs) and analyze regional clinic operation trends in revenue, productivity, scheduling, appointments, labor use and patient flow to maximize provider performance, and to drive clinic operational and financial performance.--- Clinic Leader Development--- Onboard new Area Managers/Practice Supervisors and ensure a successful introduction to Community Care Partners.--- Mentor, coach, and set expectations with site leadership and staff.--- Ensure Area Managers/Practice Supervisors are trained in financial and operational systems and methods.--- People Management--- Assist Area Managers/Practice Supervisors with the performance management cycle from interviewing, hiring, counseling and terminating staff in partnership with HR.--- Collaborate with Medical Directors and VP of Operations regarding physician or advanced practice provider performance issues.--- Assist Medical Directors with performance reviews for providers.--- With Practice Supervisors, ensure sites are in compliance with Federal and State Human Resource policies (I-9, DEA, OSHA).--- Patient Relations--- Ensure all assigned clinics and providers deliver the best patient experience for every patient using tools such as Net Promoter Score.--- Financial Management--- Monitor, evaluate, and act on items from the P&L (Including and not limited to staffing, budget, cash collections and volumes).--- Analyze the financial health of sites and diagnoses issues using data, benchmarking key performance indicators.--- Assist with the preparation and communication of the annual budget.--- Oversees the management of costs, particularly staff labor.--- Perform other duties as assigned.Requirements and Qualifications:--- Experience in organizational management with the ability to develop and implement program strategies--- Experience in program budgeting and fiscal management--- Track record of effectively leading a direct service organize with a complex array of programs; excellent project management skills--- Ability to point to specific examples of having led organizational transformation projects and program development--- Education: A Bachelor's degree in Business Administration, or related major field, required. Master's degree preferred.--- Experience: A minimum of 5 - 7 years' experience and a record of accomplishment in clinic management, multi-state operations preferred. Microsoft Excel, PowerPoint and Word skills.--- Certificate/License: N/A

Keywords: Community Care Partners, Eugene , Regional Operations Director, Executive , Eugene, Oregon