Department Manager
Company: Round One Entertainment Inc.
Location: Eugene
Posted on: January 26, 2023
Job Description:
Department: Amusement Round One Entertainment is looking to hire
a full-time, non-exempt, Amusement Department
Manager/Supervisor.
Overview: The Amusement Manager/Supervisor will be responsible for
the profit of the arcades and cranes through effective management
and control of staff and equipment. - S/he keeps the games in
"ideal playing conditions." S/he is involved with cash handling,
ensuring that the deposit bag balanced at the end of every shift,
refilling machines when required and assisting with promotional
ideas. - The Amusement Manager/Supervisor is also responsible for
excellent customer service, problem-solving and implementing all
company policies and procedures. Qualifications:
- Minimum of 2 to 5 years of work experience in a bowling,
entertainment, hospitality, or retail industry.
- Some college experience preferred but not required; High School
Diploma or a GED required
- Customer service experience in a similar or comparable work
environment, strong verbal communication skills supported by a
pleasant and positive attitude of "can do" success.
- Strong operational skills with a focus on great time
management.
- Previous experience in a retail/restaurant or customer service
environment required, previous experience in management preferably
of a bowling or game center highly desirable.
- Ability to lead by example.
- Achieve sales goals through the efficient execution of Company
policies.
- Assist customers and perform minor repairs on various machines
without the assistance of mechanic on duty.
- Explains game operation or rules to customers, and responds to
customer complaints of machine malfunction.
- Plan and prepare work schedules and assignments of employees to
specific duties.
- Monitor store inventory levels on a daily basis ensure adequate
availability of products.
- In conjunction with the General Manager, supervise department
employees to ensure they are in compliance with established
operating practices and policies.
- Ensure all store amusement employees are properly trained.
- Ensure all reports, such as purchase, inventory on sales, are
accurate and completed and submitted in a timely manner.
- Able to perform General Manager duties in his/her absence.
- Monitor store staffing on a daily basis to ensure the
department is adequately staffed.
- Assist the General Manager in curbing internal and external
theft.
- Ensure the store and Redemption are presents a pleasing image
by changing store displays for better traffic flow with the
approval of the General Manager.
- Ability to understand and track departmental sales on an
ongoing basis.
- Assist with overall operations improvements such as increasing
customer base.
- Provide superior customer service and satisfaction by being
constantly visible and readily accessible to our customers.
- Resolve complex customer complaints.
- Conducts alcohol and age restriction control in accordance with
company policies.
- Perform all shift duties as required by the General
Manager.
- Assist in the recruitment and hiring of the most qualified
applicants to meet store needs.
- Complete reviews, absence reports, supervise staff with time
and attendance along with work ethics.
- Review department time sheets for accuracy.
- Counsel and train employees as needed.
- Additional duties and responsibilities to be performed when
directed by General Manager:
- Receiving/Shipping.
- Invoicing.
- Cash Handling and Management.
- Front Counter to include register functions/procedures.
- Travel for company-related errands and off-site assignments.
Human Resources:
- Selects, coaches, and develops effective staff for Bowling,
Karaoke, and Events Departments.
- Develops a diverse, high-performance team by coaching,
counseling and mentoring.
- Reviews department time sheets for accuracy of hours and
overtime.
- Assists with new hire orientation for store employees.
- Monitors departments' staffing on a daily basis to ensure each
department is adequately staffed.
- Prepares performance evaluations and counseling notices, as
required, for direct reports. Auditing:
- Audits refund and/or credits against itemized sales from the
previous day.
- Audits cash drawers and transactions.
- Audits and track special events.
- Creates Daily Audit Report with sales information and auditing
discoveries for store management. Safety, Loss Prevention, and
Procedural Compliance:
- Follows Company guidelines for managing confidential
information, customer satisfaction, and supervising store
personnel.
- Ensures satisfactory maintenance, appearance, and condition of
assigned facilities to comply with security, safety, and
environmental codes and ordinances.
- Enforces compliance with all local, state, federal regulations
and company policy pertaining to safety and loss prevention.
- Complies with all OSHA requirements.
- Follow Company guidelines for managing confidential
information, customer satisfaction and supervising sales
associates.
- Ensure satisfactory maintenance, appearance, and condition of
assigned facilities to comply with security, safety, and
environmental codes and ordinances.
- Enforce compliance with all local, state, federal regulations
and company policy pertaining to safety, loss prevention.
- Opening & closing duties to include checking all doors and
setting the alarm or disengaging the alarm upon entering. While
performing the duties of this job, the employee regularly works in
a bowling center/arcade environment where high levels of noise,
dust, and activity can be expected. The noise level in the work
environment is usually loud. Physical Demands: While performing the
duties of this job, the employee is regularly required to bend,
stretch, twist, climb and have a high level of mobility/flexibility
in small spaces. - The employee is required to stand and walk for
extensive periods of time without breaks during busy times. In
addition, the employee will need to be able to use their
hands/fingers to handle and feel and reach with hands and arms. -
Lifting and/or moving up to 100lbs with assistance is required.
Paid Time Off (PTO), Medical, Dental, and 401(K) with company
matching. Check out our Facebook (Search: Round1HQ), Instagram
(Round1USA), and Twitter (@Round1USA), Indeed (Round One
Entertainment Inc.), Glassdoor (Round One).
Keywords: Round One Entertainment Inc., Eugene , Department Manager, Executive , Eugene, Oregon
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