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Resident Services Director

Company: Pacific Retirement Services, Inc.
Location: Eugene
Posted on: March 13, 2023

Job Description:

OverviewCascade Manor is seeking a Resident Services Director with an engaging personality and outstanding people skills to join our leadership team who will provide orientation to new residents and serve as the main communication conduit and architect for all resident activities. We are not a nursing home or typical retirement community. At our luxury, resort-like community, we are driven to provide our residents with the best hospitality the Eugene area has to offer. The successful candidate will find great satisfaction in making people happy through hospitality, relationship building, and in helping others develop their potential through strong, effective leadership. You will be a connector, networker, relationship builder and trusted source of information to all that you support.What You Will Do

  • Develops, plans and schedules new resident orientation programs.
  • Schedules, coordinates, and oversees new resident move-ins with resident and other affected departments.
  • Acts as advisor to family/resident on permanent transfers to higher levels of care
  • Updates the Resident Handbook and Resident Directory.
  • Assists Executive Director in working with resident/family members/personal representative in making application for Assistance Fund and oversees Foundation
  • Schedules and coordinates Town Hall meetings for residents as needed.
  • Manages Wellness Coordinator and Concierge team. Responsible for department procedures, schedule, and performance.
  • Attends House Advisory Committee, Resident Council Executive Board, Residents Council and leadership team meetings.
  • Creates and collaborates with resident committees on lifestyle and wellness programs to enrich the daily life of residents.
  • Oversees communication to the residents, such as newsletters, Resident Directory, Resident Handbook, and Lifestyle Schedules.We offer a morale-driven and friendly work environment (we want you to enjoy coming to work each day), competitive wages, and other fantastic benefits:
    • Now Offering PayActiv (Daily Pay Option)
    • 401(k) with 4% match
    • Medical, Dental, Vision Benefits
    • Employer-contributed retirement plan
    • Generous PTO (paid time off) plan
    • Company paid life insurance
    • Use of our indoor swimming pool and fitness center
    • Tuition reimbursement
    • Employee Appreciation Programs!About you:
      • Bachelor's degree in social work, sociology, nursing, psychology, gerontology or a related field is required.
      • Must have at least 3 years of prior experience in a management role with a high emphasis of oral communication and written communication to large diverse groups.
      • Prior experience in the hospitality or senior living industry is highly preferred.
      • Must possess excellent interpersonal skills, which includes the ability to communicate, resolve problems, serve, and understand the needs/desires of the senior population.
      • Knowledge of basic computer skills, internet and intranet functions, and the Microsoft Office software suite.
      • Knowledge of federal and state laws regarding elder care, particularly resident rights, and subsequent compliance requirements.Consider applying today and join our dynamic leadership team!

Keywords: Pacific Retirement Services, Inc., Eugene , Resident Services Director, Executive , Eugene, Oregon

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