Director, Operational Performance (Remote in CST or EST Location)

Company: SCA Health
Location: Remote
Posted on: March 13, 2023

Job Description:

Category: CorporateOverviewToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care. As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge. ResponsibilitiesThe Director of Operational Performance will be a key leader responsible for supporting the office of the COO, leading, managing, enabling, and empowering the SCA operations organization to perform and execute well in partnership with SCA's Group Presidents, CNO, GVP of Business Development, VP of Operational Integration and Support Services lanes. The Director of Operational Performance will devise and lead execution of strategies to optimize operational performance through innovation, training, process improvement and workflow solutions, building scalability and capability across SCA Health operations teams and facilities and in a dyad model with Support Services leaders. Key accountability will be to serve as support to the direction of the COO and GVP of Enterprise FinOps to ensure the proper intersection and coordination of financial and business management processes and best practices. The Director of Operational Performance will be core to the Leadership Team and will work collaboratively with departments and teams to develop and implement operational enhancements that focus on improving quality, productivity, labor, cost savings and growth. This role will lead and execute a prioritized set of initiatives annually that drive growth optimization and savings as part of the journey to evolve SCA's operating model and better institutionalize systems to deliver financial results within specified metrics, benchmarks, and timeframes. This role will conduct research and analysis and consistently monitor to identify areas of opportunity for improvement or enhancement and will support setting or redefining pathways, set goals, and objectives, and coordinate internal and external parties.This role will serve as a change agent for developing, communicating. and influencing a culture and workforce that is driven by safety, discipline, transparency, accountability, and service excellence. Furthermore, as a key member of the Ops leadership team, it is essential that they lead and influence our team and workforce to achieve our Vitals and financial goals.Key Responsibilities will include:

• Inform and support development of SCA Health's facility organizational structure to meet the needs of our LTP and Strategic Priorities.
• Inform and document continued development of SCA Health's Operating Strategy and Plan through focus group settings and field and facility engagements.
• Oversee operating plan workstreams to build culture, talent, clinical quality and performance systems including onboarding and training for Operations leaders.
• Advance, consolidate and automate metrics, dashboards, and management processes.
• Develop a communication and change management process for how we implement new initiatives and cascade information that reaches the majority of the intended audience, whether at leader or teammate level.
• Foster an ongoing continuous improvement process to capture opportunities to improve performance, service, and financial results.
• Build the next phase unification and integration process for PEGI and future multi-site acquisitions.
• All of the above to be performed in a collaboration model with Support Service leaders and teams.The following key organizational goals will be our focus:
  • All leaders embrace and encourage the right mindset and behaviors, so every leader and teammate have the high-performance habits that enable them to achieve operational excellence
  • Metrics and performance goals are tracked and measured consistently and encourage, recognize, and reward the right performance
  • For ongoing day-to-day operations, leaders and teammates are capable, being onboarded appropriately and having the right skills and training to excel by providing them with the means to know what is important, what to do, when to take action, and what actions to take in order to deliver results and value creation for our customers and SCA Health
  • Ensure every leader have the sufficient authority that is consistent with their responsibility and personal accountabilityQualifications
    • Bachelor's degree required; MBA, MHA, or advanced degree preferred
    • 5-10 years work experience in ASC or hospital ambulatory or service line operations preferred
    • Must have strong verbal and written communication skills and be proficient in excel and powerpoint
    • Ability to travel across the SCA Health enterprise, average monthly travel of 25%
    • Remote position but must be based in Central or Eastern time zone
    • Salary is negotiable based on experience. Salary Range is $150,000 to $200,000. PI207632753

Keywords: SCA Health, Eugene , Director, Operational Performance (Remote in CST or EST Location), Executive , Remote, Oregon