Customer Service Rep, Health Management (Remote, $15/hour)
Company: American Specialty Health Incorporated
Location: Remote
Posted on: March 14, 2023
Job Description:
Description
American Specialty Health Incorporated is seeking a Customer
Service Representative to join our Customer Service Health
Management team. The primary purpose of this position is to provide
customer service to members who are seeking or utilizing Health
Management programs.Full-time and part-time regular employees:
starting pay at $15/hour with potential of $16/hour within first
year, plus merit. Additional bonus opportunities based on meeting
Key Job Accountabilities (KJA) after 6, 12 and 24 months.Seasonal
workers and temporary employees: starting pay at $15/hour.Remote
Worker ConsiderationsCandidates who are selected for this position
will be trained remotely and must be able to work from home in a
designated work area with company-provided technology equipment.
This remote/WFH position requires you have a stable connection to
your Internet Service Provider with the ability to participate by
video in online meetings over a reliable and consistent network
(minimum internet download of 50 Mbps and 10 Mbps upload
speed).Responsibilities
- Receives and responds to telephone calls from members, and
health plans/employer groups.
- Demonstrates knowledge and understanding of all ASH products
and programs through consistent proficiency in quality, quantity,
and responsiveness.
- Responsive to customer contacts in a professional, accurate,
timely and courteous manner.
- Ascertains the nature of the contact and records information in
the appropriate system.
- Provides accurate answers to member inquires by following
standard policies and procedures.
- Interacts in a positive, respectful manner and establishes and
maintains cooperative working relationships with internal and
external customers.
- Utilizes defined criteria to determine member qualification for
Health Management programs.
- Coordinates collection of necessary information, including
member co-pays or payments when necessary.
- Coordinates access to Health Management coaches when clinical
advice or information is necessary to support the member.
- Coordinates appointment scheduling for applicable Health
Management programs and initiates appointments on behalf of Health
Management coaches.
- Forwards documentation to Research Team for follow up if
inquiry requires additional action.
- Analyzes information, problems, issues, situations and
procedures to develop effective solutions to ensure member
satisfaction with the Health Management programs.
- Researches unique questions using all available resources.
Refers difficult issues to Supervisor for appropriate answers.
- Handles all issues requiring additional action within the
necessary timeframes.
- Manages time to ensure calls are answered within required
timeframes and appropriate follow up is conducted in a timely
manner.
- Exercises strict confidentiality in all matters relating to the
member experience with Healthyroads.
- Attends and participates in employee and other meetings to
discuss issues and foster teamwork among department personnel.
- Places outbound outreach calls to members who were referred to
the program by Health Advocates, DM, or another identified referral
source when requested.Qualifications
- High school diploma or equivalent required.
- Minimum 1 year Customer Service experience; with at least 6
months Customer Service experience in an inbound Customer Service
Call Center servicing members.
- Experience in healthcare preferred.
- Basic experience with MS Office.Core Competencies
- Demonstrated ability to interact in a positive, respectful
manner and establish and maintain cooperative working
relationships.
- Ability to display excellent customer service to meet the needs
and expectations of both internal and external customers.
- Excellent listening and interpersonal communication skills to
identify critical core competencies based on success factors and
organizational environment.
- Ability to effectively organize, prioritize, multi-task and
manage time.
- Demonstrated accuracy and productivity in a changing
environment with constant interruptions.
- Demonstrated ability to analyze information, problems, issues,
situations and procedures to develop effective solutions.
- Ability to exercise strict confidentiality in all
matters.MobilityPrimarily sedentary, able to sit for long periods
of time.Physical RequirementsAbility to speak, see and hear other
personnel and/or objects. Ability to communicate both in verbal and
written form. Ability to travel within the facility. Capable of
using a telephone and computer keyboard. Ability to lift up to 10
lbs.Environmental ConditionsWork-from-home (WFH)
environment.American Specialty Health is an Equal
Opportunity/Affirmative Action Employer.All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex including sexual orientation and gender
identity, national origin, disability, protected Veteran Status, or
any other characteristic protected by applicable federal, state, or
local law.Please view Equal Employment Opportunity Posters provided
by OFCCP .If you are a qualified individual with a disability or a
disabled veteran, you have the right to request an accommodation if
you are unable or limited in your ability to use or access our
career center as a result of your disability. To request an
accommodation, contact our Human Resources Department at (800)
848-3555 x6702.ASH will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.
#LI-Remote
Keywords: American Specialty Health Incorporated, Eugene , Customer Service Rep, Health Management (Remote, $15/hour), Executive , Remote, Oregon
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