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Lead Medical Support Assistant

Company: Veterans Health Administration
Location: Roseburg
Posted on: April 9, 2021

Job Description:

Basic Requirements: Citizenship. Citizen of the United States
English Language Proficiency. Per VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j: No person will be appointed under authority of 38 U.S.C., chapter 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.
Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
Education. One year above high school; OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations: GS-07 Lead Medical Support Assistant Experience: One year of experience equivalent to the GS-6 grade level. Examples of experience include but is not limited to: administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Experience involving specialized administrative judgement relating to access to care across multiple clinics, specialties, and/or care in the community resources. Coordinates with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to support the needs of the clinics. Effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies. Demonstrated Knowledge, Skills, and Abilities (KSAs): In addition to required experience, candidates must demonstrate all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. References: VA Handbook 5005, Part II, Appendix G45; Medical Support Assistant Qualification Standard, dated August 1, 2019. The full performance level of this vacancy is GS-07. Physical Requirements: The work is predominantly sedentary in nature with periods of standing, walking, bending, stooping reaching, pulling or carrying of light objects such as files. There is occasional lifting and carrying of such items as record boxes and bulky files when working on campus.

Keywords: Veterans Health Administration, Eugene , Lead Medical Support Assistant, Healthcare , Roseburg, Oregon

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