Lead Medical Support Assistant
Company: Veterans Health Administration
Location: Roseburg
Posted on: April 9, 2021
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Job Description:
Basic Requirements: Citizenship. Citizen of the United
States
English Language Proficiency. Per VA Handbook 5005, Part II,
Chapter 3, Section A, Paragraph 3j: No person will be appointed
under authority of 38 U.S.C., chapter 73 or 74, to serve in a
direct patient-care capacity in VHA who is not proficient in
written and spoken English.
Experience. Six months experience of clerical, office, customer
service, or other administrative work that indicates the ability to
acquire the particular knowledge and skills needed to perform the
duties of the position; OR
Education. One year above high school; OR
Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable. Grade Determinations:
GS-07 Lead Medical Support Assistant Experience: One year of
experience equivalent to the GS-6 grade level. Examples of
experience include but is not limited to: administrative patient
support while working collaboratively in an interdisciplinary
coordinated care delivery model. Experience involving specialized
administrative judgement relating to access to care across multiple
clinics, specialties, and/or care in the community resources.
Coordinates with the patient care team to review clinic appointment
availability to ensure that clinic schedules are closely monitored
to support the needs of the clinics. Effective communication with
the patient, interdisciplinary coordinated care delivery model
teams, VA medical centers, and other agencies. Demonstrated
Knowledge, Skills, and Abilities (KSAs): In addition to required
experience, candidates must demonstrate all of the KSAs below:
Advanced knowledge of medical terminology and a wide range of
clinical flow processes relating to access to care across multiple
clinics, specialties, and/or community resources. Ability to
utilize numerous advanced patient systems in support of multiple
clinics in an interdisciplinary setting. Ability to organize work,
set priorities, and delegate tasks/responsibilities in order to
meet deadlines. Skill in communicating with individuals to obtain
the desired effect and coordinating with a variety of
interdisciplinary care team staff. Ability to provide staff
development and training. Ability to manage staffing requirements,
manage workflow priorities, and adjust the flow of work to meet
team and patient needs. This includes the ability to follow-up on
pending issues and demonstrate an understanding of the impact of
incomplete work across multiple clinics. References: VA Handbook
5005, Part II, Appendix G45; Medical Support Assistant
Qualification Standard, dated August 1, 2019. The full performance
level of this vacancy is GS-07. Physical Requirements: The work is
predominantly sedentary in nature with periods of standing,
walking, bending, stooping reaching, pulling or carrying of light
objects such as files. There is occasional lifting and carrying of
such items as record boxes and bulky files when working on
campus.
Keywords: Veterans Health Administration, Eugene , Lead Medical Support Assistant, Healthcare , Roseburg, Oregon
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