Community Health Worker
Company: BestCare Treatment Services Inc
Location: Bend
Posted on: February 20, 2026
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Job Description:
Job Description Job Description Description: The Addiction
Medicine Clinic is a specialty medical clinic focused on the
treatment of substance use disorders and related medical
conditions. We provide evidence-based medical care including
medication for opioid use disorder (MOUD), long-acting injectable
therapies, hepatitis C treatment, obesity medicine, and coordinated
behavioral health services. We are seeking a skilled and
mission-driven Community Health Worker (CHW) to join our
interdisciplinary medical team. This is a structured, clinically
integrated role supporting patient engagement, case management, and
continuity of care. The CHW functions as a critical member of the
medical team, supporting patients with complex medical and social
needs. This role focuses on case coordination, care navigation,
barrier reduction, and retention in treatment — in addition to
preventive education. The CHW works directly alongside providers,
nurses, and behavioral health staff to ensure patients remain
connected to life-saving medical services. JOB SUMMARY: The
Community Health Worker (CHW) is a trusted member of the care team
who serves as a bridge between patients and clinical providers in
the Addiction Medicine Clinic (AMC). Working under the supervision
of a licensed medical provider, the CHW supports individuals with
substance use disorder (SUD) and co-occurring chronic health
conditions in navigating care, building health literacy, and
addressing social determinants of health. This position emphasizes
harm reduction, trauma-informed care, and low-barrier engagement to
foster long-term recovery, wellness, and access to primary medical
services. CHWs are not counselors or licensed clinicians but
provide advocacy, education, and linkage to resources that medical
and behavioral health providers may not be able to deliver
directly. CHWs operate within the Oregon Health Authority’s
approved scope of practice for Traditional Health Workers and bill
services under “incident-to” supervision by a licensed provider
where applicable. ESSENTIAL FUNCTIONS: Provides outreach and
relationship-building with patients who are disengaged or at risk
of leaving care, initiating contacts via phone, in person, or in
the field; Participates in clinical case planning meetings and
execution of care coordination plans for medical and SUD treatment;
Provides low-barrier care navigation to help patients access
medications for substance use disorders, preventative health care,
and chronic disease management; Delivers Preventative Medicine
counseling (CPT 99401-99404) under medical supervision on: Tobacco
cessation Nutrition and physical activity Overdose prevention and
naloxone use Risky substance use behavior Safe medication use and
MAT adherence Hygiene, wound care, and infection prevention
Medication safety for patients and families Assists patients with
appointment scheduling, transportation coordination, and accessing
services such as food, housing, primary care, harm reduction
supplies, and medication refills; Accompanies patients to medical,
dental, or behavioral health appointments to support advocacy,
understanding, and retention in care; Maintains contact with
patients in residential or detox care to support transition and
reengagement in outpatient services; Supports patients in
navigating systems such as OHP enrollment, Oregon Prescription Drug
Program, food assistance (SNAP), housing, and recovery resources;
Conducts basic screenings (e.g. PHQ-9, SBIRT) under provider
delegation and documenting in the EHR; Leads or co-facilitates
non-clinical peer education groups and wellness programming (e.g.
healthy living, coming strategies, stress management); Participates
in regular supervision, team meetings, and continuing education
related to scope and role; Supports the clinic’s harm reduction
approach, including syringe access referral, safe use education,
and naloxone distribution coordination; Promotes equity by
addressing systemic barriers to care and honoring patients’
autonomy and dignity; Participates in outreach activities such as
health fairs, community events, and field-based engagement of
high-risk populations; Documents services in the EHR in a timely
and accurate manner, using appropriate visit types and billing
codes; Other duties, as assigned by the Medical Provider or Medical
Director. ORGANIZATIONAL RESPONSIBILITIES: Performs work in
alignment with BestCare’s mission, vision, values; Supports the
organization’s commitment to fostering and maintaining a culture of
inclusivity, equity, open-mindedness, cultural awareness,
compassion, and respect for all individuals; Strives to meet
Program/Department goals and supports the organization’s strategic
goals; Adheres to the organization’s Code of Conduct, Business
Ethics, Employee Handbook, and all other relevant policies,
procedures, and other compliance needs; Understands and maintains
professionalism and confidentiality per HIPAA, 42 CFR Part 2, and
Oregon Statutes, and adheres to Traditional Health Worker
standards; Participates in regular supervision and team meetings,
and completes assigned training timely and satisfactorily; Ensures
that any required certifications and/or licenses are kept current
and renewed timely; Works independently as well as participates as
a positive, collaborative team member; Performs other
organizational duties as needed. REQUIRED COMPETENCIES: Must have
demonstrated competency or ability to attain competency for each of
the following within a reasonable period: Knowledge of alcohol and
drug addiction and detoxification, community resources and recovery
programs Demonstrated understanding of harm reduction, health
equity, and trauma-informed care Ability to demonstrate
professionalism, cultural responsiveness, and a nonjudgmental
approach to individuals at any stage of recovery Communicate
clearly, concisely, and effectively, orally and in writing Ability
to maintain documentation in the EMR program Ability to take vital
signs (blood pressure, heart rate, temperature, weight) Ability to
work effectively and respectfully in a diverse, multi-cultural
environment Ability to function effectively and use good judgment
in crisis situations Ability to work with the treatment team to
maintain a healthy treatment milieu Proficiency in MS Office 365
(Word, Excel, Outlook), EHR platform, databases, virtual meeting
platforms, internet, and ability to learn new or updated software
Strong interpersonal, communication, and customer service skills
Strong organizational skills and attention to detail, accuracy, and
follow-through Excellent time management skills with a proven
ability to meet deadlines Demonstrated critical thinking skills
Ability to maintain strict confidence as required by HIPAA, 42 CFR,
and Oregon Statutes and BCTS Policies Ability to build and maintain
positive relationships Ability to manage conflict resolution and
anger/fear/hostility/violence of others appropriately and
effectively Requirements: QUALIFICATIONS: EDUCATION AND/OR
EXPERIENCE REQUIREMENTS: High School Diploma (or equivalent)
Minimum of two (2) years’ experience working with individuals with
substance use disorders, behavioral health conditions, or in a
related health or social service setting Individuals in recovery
from SUD must have maintained continuous recovery for the previous
two (2) years at the time of hire LICENSES AND CERTIFICATIONS:
Requires Oregon Health Authority (OHA)-approved certification as a
Community Health Worker (CHW) with eligibility to bill under
“incident-to” provider billing protocols as a CHW, or
eligibility/commitment to obtain within 6 months Current CPR and
First Aid certification, or ability and commitment to obtain within
30 days of hiring Must maintain a valid Oregon Driver License or
ability to obtain one upon hire, and be insurable under the
organization’s auto liability coverage policy (minimum 21 years of
age and with no Type A violations in the past 3 years, or three (3)
or more Type B violations) PREFERRED: Bilingual in English/Spanish
a plus Lived experience with recovery with experience as a
Certified Recovery Mentor (CRM) and/or Peer Support Services (PSS)
Cert are a plus Previous training and work experience in the
disease of addiction Familiarity with Medicaid (OHP), social
services systems in Oregon, and local SUD resources Experience
working in medical clinics, integrated care settings, or with
high-acuity patients
Keywords: BestCare Treatment Services Inc, Eugene , Community Health Worker, Healthcare , Bend, Oregon
