EugeneRecruiter Since 2001
the smart solution for Eugene jobs

Associate Team Leader

Company: H&R Block
Location: Junction City
Posted on: April 5, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purpose-to provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Eugene , Associate Team Leader, Hospitality & Tourism , Junction City, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Part-time Nabisco Retail Merchandiser/Stocker
Description: Job Description br br Are You Ready to Make It Happen at Mondelez International br br Join our Mission to Lead the Future of Snacking. Make It With Pride br br You will optimize sales with (more...)
Company: Mondelez
Location: Roseburg
Posted on: 04/12/2021

Delivery Driver (West Salem)
Description: ABOUT THE JOB Right now Domino's is looking for qualified drivers to staff stores in your area.-- Earn up to 18 - 20 and hour including tips and mileage reimbursement We're growing so fast it's hard (more...)
Company: Domino's Pizza - 9393
Location: Salem
Posted on: 04/12/2021

Cashier
Description: Cashier 390557313 Eddyville, Oregon, US, 97343 Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly,
Company: The Home Depot
Location: Toledo
Posted on: 04/12/2021


Earn Big & Keep 100% of Your Tips - Grubhub Delivery Driver!
Description: Grubhub Delivery PartnerApply to be a delivery partner with Grubhub and work on your own time Grubhub needs delivery partners like you Are you looking for a flexible way to earn extra cash Deliver (more...)
Company: Grubhub
Location: Salem
Posted on: 04/12/2021

Cashier
Description: Cashier 388250750 Halsey, Oregon, US, 97348 Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly,
Company: The Home Depot
Location: Harrisburg
Posted on: 04/12/2021

School Bus Driver
Description: Now Hiring School Bus Drivers in Junction City, OR At First Student, our Bus Drivers are an integral part of the communities they serve. They are committed to safety, customer service and have genuine, (more...)
Company: First Student
Location: Junction City
Posted on: 04/12/2021

Line Cook
Description: Red Robin has always been committed to keeping our Team Members safe, but we're taking extra measures during this time.As a part of our commitment to our Team Members, in 2021 we now offer Health Benefit (more...)
Company: Red Robin
Location: Salem
Posted on: 04/12/2021

Pizza Hut Delivery Driver
Description: Description br br Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut--. That's right, we'll pay you to cruise around in your mobile office - your (more...)
Company: Pizza Hut
Location: Lebanon
Posted on: 04/12/2021

Pizza Hut Shift Manager
Description: Description br br Working at Pizza Hut-- is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next (more...)
Company: Pizza Hut
Location: Eugene
Posted on: 04/12/2021

Delivery Driver - No Experience Needed
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Monroe
Posted on: 04/12/2021

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Eugene RSS job feeds