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Customer Service Lead - Oakway - Eugene

Company: oldnavy
Location: Eugene
Posted on: January 12, 2022

Job Description:

b"About Old NavynnForget what you know about old-school industry rules. When you work at Old Navy, youxe2x80x99re choosing a different path. From day one, wexe2x80x99ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.xc2xa0nnWe opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, wexe2x80x99re family.nAbout the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.What You'll DoAcknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accuratelyOffer style and outfit suggestions to the customer, utilizing mannequins and displays for inspirationPromote loyalty by educating customers about our loyalty programsLeverage omni channel offerings to deliver a frictionless customer experienceSupport sales floor, fitting room, check out, and back of house processes, as requiredCourteous and responsive to internal/external requestExchange and verifies job related information to provide supportWho You AreGood communicator with the ability to utilize technology effectively and engage with customers and your team to meet goalsProblem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as requiredAble to handle customer interactions and potential issues/concerns courteously and professionallyUse basic information-gathering skills to solve problemsAbility to learn procedural knowledge acquired through on- the-job trainingBenefits at Old Navy tMerchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. tOne of the most competitive Paid Time Off plans in the industry.* tEmployees can take up to five xe2x80x9con the clockxe2x80x9d hours each month to volunteer at a charity of their choice.* tExtensive 401(k) plan with company matching for contributions up to four percent of an employeexe2x80x99s base pay.* tEmployee stock purchase plan.* tMedical, dental, vision and life insurance.* tSee more of the benefits we offer. *For eligible employees"

Keywords: oldnavy, Eugene , Customer Service Lead - Oakway - Eugene, Hospitality & Tourism , Eugene, Oregon

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