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Customer Service Representative

Company: EXPRESS EMPLOYMENT PROFESSIONALS
Location: Roseburg
Posted on: January 16, 2022

Job Description:

Located in Roseburg, OR Salary: $15.50If you believe customer service begins with exceeding customer expectations and you have a knack for picking up on the little clues that allow you to fulfill the customer''s needs before they realize they even have the need, and you truly love your community and believe that being a community bank does not stop at the front door, then this is the job for you! Full time, $15.50/HR With possible monthly incentives for performance, a comfortable office environment, paid vacation, a separate pool of paid sick time, paid time off to volunteer, family medical, dental, and vision insurance, pet insurance, mass-transit reimbursement, and a generous 401K? Then this job is for you! Responsibilities and Requirements: Answer calls and/or respond to emails. Resolve customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions. Perform a variety of transactions on the customer''s behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders. Suggest appropriate products and services to existing and prospective customers and cross-sell other bank services such as Visa Credit Cards. Perform general tasks and complete routine assignments, receive assistance in the completion of more complex assignments. Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes. Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position. Requires completion of high school, vocational training, or equivalent. 1-2 years customer service experience required; call center environment preferred. Intermediate reading, writing, and arithmetic skills. Strong verbal communication skills. Requires the ability to multi-task and work with over 25 software applications. Requires intermediate computer skills, including MS Office and banking software. Learns Bank''s processes and procedures for a variety of bank operation functions and selling Bank products and services through on the job cross-training activities and formalized training classes. Express Office: Roseburg 741 Northeast Garden Valley BoulevardRoseburg, OR 97470

Keywords: EXPRESS EMPLOYMENT PROFESSIONALS, Eugene , Customer Service Representative, Hospitality & Tourism , Roseburg, Oregon

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