Customer Service Specialist
Company: Apria Healthcare
Location: Remote
Posted on: June 21, 2022
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Job Description:
Job Summary (External): ABOUT THE COMPANY
Apria Healthcare's mission is to improve the quality of life for
our patients at home. We are looking for empathetic, thoughtful,
and compassionate people, to meet the needs of our patients.
Already an industry leader in healthcare services, we provide home
respiratory services and select medical equipment to help our
patients sleep better, breathe better, heal faster, and thrive
longer.
JOB SUMMARY
This position is responsible for identifying and resolving customer
issues and answering customer inquiries regarding the status of
their order.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handle continuous work volume by interacting with patients and
referrals via (inbound & outbound) phone calls, email, fax, chat,
text, web inquiries, and other electronic sources
Receive and process order requests from referrals for durable
medical equipment and healthcare services
Provide accurate information and updates as related to new orders,
resupplies, pickups, and/or exchanges
Demonstrate professionalism and provide high quality service when
interacting with patients, caregivers, and/or referrals
Resolves patient/referral complaints and escalations with urgency
by the identifying problem, troubleshooting of equipment and/or
coordinating appropriate corrective action
Assess patient and referral needs, identify satisfactory
resolution, and provide high quality customer service
Comply with and adhere to all regulatory compliance areas, policies
and procedures, and best practices
Follow quality program guidelines and procedures for all
transactions to ensure that we give the best service to all
customers
Performs other duties as required
Minimum Required Qualifications (External): MINIMUM REQUIRED
QUALIFICATIONS
Education and/or Experience
High School Diploma or GED required
1-3 years of Call Center Experience preferred
1-3 Years of Healthcare and/or Health Insurance Customer Service
experience preferred
Experience working in remote environment preferred
Certificates, Licenses, Registrations or Professional
Designations
N/A
SKILLS, KNOWLEDGE AND ABILITIES
Assess problems & identify solutions
Professional verbal and written communication
Effective listening, paraphrasing, and summarization
Personal accountability and emotional intelligence
Time management and reliability
Computer Skills
Basic skills in using a Windows based computer.
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Basic level mathematical proficiency
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or
standing, repetitive wrist motions, grasping, speaking, listening,
close vision, color vision, and the ability to adjust focus. It
also may require occasional lifting, carrying, walking, climbing,
kneeling, bending/stooping, twisting, pulling/pushing, walking,
bending, stooping, and reaching above the shoulder. Employees in
this position must be physically able to efficiently perform the
essential functions of the position. Reasonable accommodations will
be provided to assist or enable qualified individuals with
disabilities to perform the essential functions of the position,
upon request.
WORK ENVIRONMENT
Work is performed in an office setting with exposure to moderate
noise.
TRAVEL
Occasional travel as required.
OTHER INFORMATION
The essential duties and responsibilities, physical requirements,
and work environment described above are representative of those
typically required for this position but may vary depending on
staffing and business needs at specific locations. The inclusion or
omission of a specific duty or physical requirement is, therefore,
not determinative of whether that function is essential to a
specific individual's position.
Apria Healthcare is committed to hiring veterans and military
spouses.
Benefits: Comprehensive benefits package offered for eligible
employees:
Competitive salary
Ability to have early access to earned wages
Medical, Dental and Vision
Healthcare Flexible Spending Accounts and Healthcare Savings
Accounts
Life, AD&D and Disability Insurance
Paid Time Off, including Vacation, Personal Time, Paid Sick Leave &
Paid Holidays
401K Savings Plan (available immediately)
Educational Assistance
Employee Referral Reward Program
Employee Discount Programs
Company Paid Employee Assistance Plan (available immediately)
We recognize our veterans by offering a company paid day off for
Veterans Day
Career Advancement/ Development Opportunities
Compensation: Compensation is commensurate with experience
Annual compensation is based on a 40 hour week
Salary range $16-$16.60 (depending on location)
EEO Statement: As an EOE/AA employer, Apria Healthcare is committed
to providing all applicants and employees with equal access to
employment opportunities, regardless of sex, race, age, color,
national origin, disability, pregnancy, religion, genetic
information, sexual orientation, transgender status, gender
identity, marital status, veteran status, or any other
characteristic protected by federal, state, or local law. Apria
Healthcare shall abide by the requirements of 41 CFR 60-300.5(a)
and 60-741.5(a). These regulations prohibit discrimination against
qualified individuals on the basis of protected veteran status or
disability, and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and Vet
Keywords: Apria Healthcare, Eugene , Customer Service Specialist, Hospitality & Tourism , Remote, Oregon
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