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Customer Service Associate

Company: Territorial Seed Company
Location: Cottage Grove
Posted on: November 24, 2022

Job Description:

We are looking for fun, energetic, and confident individuals to answer phones, emails, chat and process orders that come in through the US mail, our website, and over the phone.

This role will interact daily with our enthusiastic gardening customers across the US. Our ideal person would be organized and eager to learn.

Our customers love to garden, they love our seed and they want to hear more about how to be successful. Gardening Knowledge is a plus.

*Skills Needed*

- Great Customer Service Skills, phone etiquette and the ability to speak and communicate clearly

- Perform data entry for extended time periods

- Call handling and call disposition

- Computer skills and type 45 wpm

- Able to learn quickly in a fast-paced environment


- Enter orders into our e-commerce system

- Check order status and communicating status to customers

- Answer customer calls, emails, and chats

- Provide gardening and growing information to customers

- Process refunds/returns for customers

*Additional Strengths*

- Excellent problem-solving abilities

- Gardening knowledge

- Work independently

- Detail oriented

Job Types: Full-time, Temporary, Part-time

Pay: $16.00 - $18.00 per hour

* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday

Ability to commute/relocate:
* Cottage Grove, OR 97424: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Territorial Seed Company, Eugene , Customer Service Associate, Hospitality & Tourism , Cottage Grove, Oregon

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