Customer Service Rep

Company: Bounds Hay Co. LLC
Location: Junction City
Posted on: November 25, 2022

Job Description:

Bounds Hay Co. Export Shipping Job Description Position Summary The Export Shipping Customer Service Representative (CSR) is responsible for 15-20 BoundsHay Co. customer accounts. The CSRs main focus is data entry of new orders and updating vessel changes and cancellations, securing new bookings and ensuring our customers will receive their products on time and accurately. Key fundamentals The CSR will also need the ability to forecast in the future and recognize gaps in the schedule and source bookings to fill those areas. The CSR will assist the documentation and sales team in creating export contracts, assigning customers orders Provide daily vessel updates to BHC staff and customers, and assist with shipping documentation. The CSRs position also requires the ability to resolve any emerging issues that a customer might encounter with shipment.This is vital to our organization in maintaining a strong working relationship with our customers and suppliers. About Bounds Hay Company Bounds Hay Company was founded in 2002 by Jesse Bounds. Bounds Hay Co. is the leading supplier of long fiber forage and roughage products such as grass straw, alfalfa and timothy hay for animal feed industries in Far East Asia, South East Asia and the Middle East.At Bounds Hay Co we believe that customer satisfaction is key to our business success. We understand that knowing our customers and their needs will help provide them with the best products. We also believe that providing excellent customer service makes our customers feel valued, and assures them that we stand behind our products. Our core values and beliefs are focused on the respect we have for our customers and employees. We are accountable, aligned, seek excellence, inspired and diligent.We believe that creating a safe and enjoyable environment for our employees will make a difference in their performance. Our main goal is to make sure that our customers receive the best quality products on the market. We believe that providing quality products and on time will create a mutual trust between our company and our valued customers. Core Values Accountable, Alignment, Excellence, Quality, Inspiration, Diligence Mission We provide safe, reliable and sustainable feed solutions to our customers around the world Our Vision Create an organization of multiple locations world wide that supply 1 million tons of sustainable feed and creates job opportunities for 1,000 employees1. We want you to help us do these things: Manage up to 20 core customer accounts Enter new bookings and update vessel changes daily Provide shipping documents promptly and accurately Double check accuracy on contracts, bookings, and export docs Assist in locating available export containers Assist in Scheduling and other duties as required Crosstrain with other departments and positions2. As evidenced by these metrics: Customers are satisfied as evidenced by surveys/reviews 99% accuracy rate on documents Excellent peer reviews Vessel timing changes caught early when available Demonstrated ownership of the role assigned3. And behave this way (live our core values) Have a positive attitude Elicit and participate in team environment Raise the bar Act with integrity Be a good communicator--- Ability to manage projects and complete on time--- Leadership skills, with steadfast resolve and personal integrity--- Be able to diagnose problems quickly and have foresight into potential issues Education & Experience: --- At least 5 years of professional office experience--- Proficient knowledge of basic computer operations and software applications; including knowledge & ability to learn shipping software (e.g., hay cloud) Google drive, excel, word products, Quickbooks, printers & other software--- High school diploma or GED Physical Requirements: --- Prolonged periods sitting at a desk and working on a computer--- Be able to travel for work meetings, seminars or other business related items Job Type: Full-time Pay Range: $45,000 - $55,000 per year Advancement: --- As our company grows so will our employees. This allows us to provide our employees and customers with new opportunities for themselves and their families.--- Bounds Hay Company is a growing company and is looking for employees who fit our culture and core values. We are looking for employees who want to achieve their goals both personally and professionally. If you are looking to work with a company that isDisciplined, Trustworthy, Committed, Determined, Inspirational then reach out to us ! Benefits: --- Health insurance--- Retirement plan--- Paid time off Schedule: --- Monday-Friday start time 7:30 am - 4:30 pm Work Location: One location Junction City, Oregon_As an equal opportunity employer committed to meeting the needs of multigenerational and multicultural workforce, Bounds Hay Company recognizes that a diverse staff, reflective of our community, is an integral and welcome part of successful and ethical business._ If this position caught your eye, send us your resume ! Job Type: Full-timePay: $40,000.00 - $55,000.00 per yearBenefits: 401(k) Health insurance Paid time offSchedule: Monday to FridayAbility to commute/relocate: Junction City, OR: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Bounds Hay Co. LLC, Eugene , Customer Service Rep, Hospitality & Tourism , Junction City, Oregon