Hotel Front Desk Clerk

Company: La Quinta Inn & Suites Eugene-Waterfront
Location: Eugene
Posted on: May 25, 2023

Job Description:

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Handle customer complaints as necessary
Bookkeeping: keep accurate records of all hotel guest account information
Communicate with housekeeping to make sure guest rooms are ready
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers


Qualifications:

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Comfortable taking telephone calls and mitigating stressful situations
1+ year of hotel industry experience or related job preferred


About Company:
Welcome to La Quinta by Wyndham Eugene! We are located in the heart of Eugene, just a short walk from Autzen Stadium and Alton Baker Park. We offer a variety of benefits for joining our team including attendance bonuses, regular catered staff lunches, seasonal bonuses, Health benefits/matched 401k and a very flexible schedule! We have an excellent tiered training program, as well as atmosphere. Work days are 6-8 hours per day with the option of full-time AND part-time.

Keywords: La Quinta Inn & Suites Eugene-Waterfront, Eugene , Hotel Front Desk Clerk, Hospitality & Tourism , Eugene, Oregon