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Field Service Specialist

Company: Cornerstone Building Brands
Location: Eugene
Posted on: April 4, 2021

Job Description:

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
Perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors.

Duties /Responsibilities

  • Responsible for completion of all service requests in assigned territory.
  • Perform field repairs, glass replacements, operational adjustments and repair
  • Conduct field evaluations and inspections.
  • Provide documentation on work performed for each service call.
  • Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival.
  • Work closely with service scheduler providing feedback on complete and incomplete service requests.
  • Document requirements for follow-up appointments.
  • Assist in the scheduling of follow-up appointments.
  • Provide technical feedback.
  • Document information gathered in the field regarding operational and design deficiencies
  • Provide recommendations for modifications
  • Operate 1 ton van in a courteous and safe manner.
  • Maintain parts inventory in assigned service vehicle.
  • Monitor supply levels of parts and materials, restock as needed.

    • Knowledge of and skill in field service repairs and services
    • Knowledge of and skill in the use of various tools and equipment used in the repair and replacement of windows and doors
    • Knowledge of general construction or building products installation
    • Knowledge of fenestration product and manufacturing technologies
    • Knowledge of common fenestration installation techniques and materials
    • Ability to maintain composure and direction during conversations that may involve angry or upset homeowners, contractors or distributors
    • Ability to define problems, collect data and establish facts and draw valid conclusions
    • Ability to develop rapport with a wide variety of individuals
    • Ability to be sensitive and show positive regard for fellow employees
    • Ability to work independently and take initiative
    • Ability to willingly accept responsibility
    • Ability to read maps and operate vehicle from destination to destination
    • Skill in oral, written and interpersonal communication
    • Skill in time management
    • Skill in the use of personal computers, MS Office and Word
      EducationHigh School Diploma or equivalent1-2 years general construction or building products installation experience1-2 years fenestration manufacturing or installation experienceValid State driver's license with an exceptional driving record

      Tools, Equipment, PPESmart PhoneAssorted hand and power tools1-ton Box VanGlass cupSteel toed Safety shoesUniform ShirtsSafety Gloves and glasses

      Cornerstone Building Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, protected veteran status, disability, sex, gender identity, sexual orientation or national origin.

Keywords: Cornerstone Building Brands, Eugene , Field Service Specialist, IT / Software / Systems , Eugene, Oregon

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