Sr. Technical Support Specialist - REMOTE - CANADA

Company: Taos
Location: Remote
Posted on: May 4, 2021

Job Description:

Taos is hiring a Sr. Technical Support Specialist to support a fast growing client of Taos Managed Services division What you will be doing and what is required Provide technical support to Taos clients, including problem determination, resolution, and troubleshoot level 2 escalations from end users and End User Services (EUS) Assist customers via online helpdesk ticketing system (JIRA), telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals from Level 1-2. At least 1 year of experience in an IT Helpdesk environment or relevant work experience At least 1 year of experience in IT support for REMOTE users. Performing security administration functions for user access, data access, and remote access Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diplomaequivalent also considered) CompTIA A+ HardwareSoftware, Sec + Certification a plus Perform resolution and tracking of incidents in accordance with IT End User Services procedure. Proactively manage high severity and priority incidents from identification to resolution Document all incidents, outages, status, and resolutions in problem management tool in accordance with IT End User Services procedures Proactively utilize IT resources to remain current with technology used in the company IT environment Experience using Active Directory to setup new manage existing users. Must be able to create and manage distribution lists, security groups, Object Units, and administrate user permissions in AD - REQUIRED Experience setting up, managing, troubleshooting supporting Google GSuite - REQUIRED Experience in installing configuring administrating Okta, expert in OKTA Admin - REQUIRED Experience in using and managing tickets in the Jira ticketing system. Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures - REQUIRED Strong professional communication skills, the position will require constant communication and collaboration with the client and management teams and other internalexternal IT resources to identify problems and restore services - REQUIRED Must be in good standing with performance and attendance with no current, active written warnings - REQUIRED Must have been in your current role for at least 1 year - REQUIRED Must demonstrate a good understanding of client and their IT systems Have a good understanding of all client escalation paths and contacts Expected to provide escalation support for the helpdesk, including End User Services Management, Customer Success Manager, and Client contacts as necessary Completing other duties or tasks as assigned Who is Taos? Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next. Referrals We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the 1000 referral bonus after they are employed with us. Compensation Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)! Equal Opportunity Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply! E-Verify Participant This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to httpwww.taos.comjoin-our-team and review the E-Verify Participant and Right to Work links for more information. DICE

Keywords: Taos, Eugene , Sr. Technical Support Specialist - REMOTE - CANADA, IT / Software / Systems , Remote, Oregon