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Technical Applications Scientist II, High Content Screening

Company: Thermo Fisher Scientific
Location: Eugene
Posted on: November 23, 2021

Job Description:

Technical Applications Scientist II, Cell Analysis, High Content ScreeningWhen you are part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.Location/Division Specific InformationThe Technical Application Specialist II is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important part of the company's total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, best-in-class web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.How will you make an impact?As a Technical Applications Scientist you will be responsible for providing remote pre and post sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.What will you do?

  • Provide technical support for Thermo Fisher Scientific Cell Analysis product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
  • Provide customer support on technical issues by utilizing all available resources and escalate issues or problems when warranted.
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system.
  • Summarize trends and technology as technical tips, FAQ's and troubleshooting guides.
  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
  • Present technical updates to colleagues and contribute to department meetings.
  • May present technical and product information at trade shows and in customer field visits.
  • Participate in additional special team or individual projects.
  • May be required to perform other related duties as opportunities arise.
  • Some travel may be required for the positionHow will you get here?Education
    • Minimum Qualifications: B.S., B.A. or M.S. in Life Sciences, Cell Biology or a similar field.
    • Preferred Qualifications: PhD. or a PhD. with post-doctoral experience.Experience
      • 5+ years of High Content Screening is required. 3+ years laboratory experience (fluorescent cell labeling and detection). Prior experience in customer service a plus.Knowledge, Skills, Abilities
        • High content Screening
        • Fluorescent Microscopy, a plus
        • Proven ability to quickly learn large amounts of new, complex technical information
        • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
        • Ability to manage multiple priorities
        • Instrument and computer troubleshooting a plus
        • Troubleshooting Windows 10 and Windows Server Issues
        • Network Management Skills
        • Experience with Image processing/analysis programs a plus
        • Computer literacy, including spreadsheet, database, word processing and Internet applications
        • A minimum two-year commitment to Technical Support is required due to the extensive up-front training needed to fully support our expansive product lineAt Thermo Fisher Scientific, each one of our 70,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.Apply today! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. *EVGSS2020 *GTSDouble

Keywords: Thermo Fisher Scientific, Eugene , Technical Applications Scientist II, High Content Screening, IT / Software / Systems , Eugene, Oregon

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