Field Service Representative
Posted on: January 15, 2022
Vitu provides innovative, cutting-edge services to the motor
vehicle industry. Our namesake solution manages titling and
registration transactions in all 50 states and across multiple
locations - all on one platform. With the mission of expanding and
automating Vehicle-to-Government (V2Gov) transactions, the Vitu
platform is reimagining how drivers, businesses and governments
interact with vehicles. Vitu has offices in California, Florida,
Illinois, Indiana, Minnesota, Montana, Oregon, Pennsylvania, and
The Field Service Representative position is held by a dynamic,
highly motivated, service-oriented individual maintaining and
building professional relationships with MVSC clients.
Train dealership personnel on the use of Vitu.
Meet with dealership management to review process and procedures
pertaining to their DMV paperwork.
Monitor dealer error rates, active user list, and RIA/Dealer
licenses to ensure compliance with DMV's regulations.
Maintain a strong business relationship with key dealership
Provide Vitu/VITU support via phone, chat and email as needed.
Deliver exceptional customer service and support by being
responsive and proactive to customer needs.
Client Advocate - Suggests improvements to the program on behalf of
the client and addresses client issues and concerns.
Compliance - Ensure that the dealership is following DMV EVR & RIA
procedures and regulations by conducting compliance audits.
DMV Support - The AE will be called on by clients to answer or find
the answer to complex DMV issues.
Navigate a dealer's DMS to ensure that it is calculating DMV fees
Conduct DMV fee trainings both in-person and via webinar.
Oregon DMV title and registration experience is preferred
Requires an individual with excellent communication, retention and
Troubleshooting and problem-solving skills are a must
Strong writing skills, and attention to detail
Must be familiar with various DMS systems that are used by Vitu
A clean driving record and current State driver license is
Experience with Reports of Sale and other related DMV documents for
both new and used vehicles
Experience with DMV accounting and bundle reconciliation
EVR program knowledge (E-filing)
Knowledge of DMV regulations pertaining to registration
Experience with Chrome and Firefox configuration and settings
Able to use various PC programs including Microsoft Word, Excel,
and Google Drive
Able to effectively communicate with high level Executives
Able to work independently with limited supervision
Travel is required up to 150 miles
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Keywords: Vitu, Eugene , Field Service Representative, IT / Software / Systems , Eugene, Oregon
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