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ServiceNow CSM and ITBM Developer

Company: Diverse Lynx
Location: Remote
Posted on: November 24, 2022

Job Description:

Job title: ServiceNow CSM Lead/Architect (Techno-Functional)
Work Location: Remote
Duration of the Project: Long Term Contract

Job Description:
Technical Skills:

  • Minimum 10+ years in the capacity of ServiceNow development , CSM, Service Catalog or CMDB administration in an enterprise environment
  • Experience in end-to-end implementation of ServiceNow and ServiceNow Upgrades
  • ServiceNow experience and/or ServiceNow System Administrator Certification a plus
  • Management, CMDB, Asset Management, Knowledge Management, Integrations.
  • Expertise with programming using JavaScript, AJAX, Angular
  • Workflow and Approval configuration
  • Integration using Web Services (SOAP/REST).
  • Integration using Data sources (JDBC, SFTP).
  • SSO Integration.
  • MID Server installation and usage of probes.
  • Knowledge on Orchestration for automating workflows.
  • Experience with ServiceNow automated discovery tool
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Ability to troubleshoot technical/application problems

    Required Skills:

    • Understanding of Business
    • Should have worked on CSM product of ServiceNow
    • Ability to work with end users, technical staff, and management as necessary.
    • Strong documentation and verbal/written communication skills.
    • Strong multi-tasking and analytical skills

      Duties and Responsibilities:

      • Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
      • Experience with working or developing in the following programming languages: HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services
      • Proficiency with HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, REST etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, Discovery, Knowledge, CMDB, etc.
      • Experience administering, configuring, developing, and customizing ServiceNow and related integrations
      • Provide ServiceNow Administration and Functional/Development Support to users across the Organization
      • Provide timely support to user queries and troubleshoot production issues.
      • Perform Systems Integration Testing and manage/coordinate user acceptance testing.
      • Creation of technical and functional documents for ongoing maintenance items and projects.


        • Certified ServiceNow Admin
        • Certified Implementation Specialist Customer Service Management

          Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Eugene , ServiceNow CSM and ITBM Developer, IT / Software / Systems , Remote, Oregon

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