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PC Network Technician

Company: City of Eugene
Location: Eugene
Posted on: October 8, 2018

Job Description:

Application Deadline: Open Until Filled First Review of Applications: September 28, 2018 Salary Range: $54,870.40-$71,531.20 -- To Apply: Please complete an online--application, attach a current resume, letter of interest, and answer supplemental questions. ONLINE APPLICATIONS ONLY. --Must Pass Police Background Check. The City of Eugene--Information Services Department--is accepting applications for--2--full-time PC Network Technicians. Depending on candidate qualifications positions may be filled--as a PC Network Technician 1, $54,870.40- $68,432.00 Annually or PC Network Technician 2, $57,428.80 - $71,531.20 Annually. -- The City of Eugene Information Services Division (ISD) builds and maintains the City's technologies to meet the evolving needs of the community. Our PC Network Technicians play an important role as--a technical expert--that provides solutions to our customers. Successful candidates--in this role are--motivated to be part of a high performing work group with a track record ITIL service management. We are looking for candidates who possesses excellent communication and continuous process improvement skills. We are a team of like-minded professionals that support and challenge one another every day and are dedicated both our customer service and technical professional development. As part of our dynamic Service Desk team, this--you will serve as the face of ISD, and the voice of our customers as you proactively work to diagnose, troubleshoot, and resolve customer requests, incidents and problems within an ITIL framework. -- Our mission is to use our talents and technology to solve our customers' problems. We serve as IT technical experts; helping users troubleshoot issues and solve problems in a Windows based environment with computers, data and equipment. Our group provides highly competent, knowledgeable, relationship-based customer service.-- Our offices are located in beautiful downtown Eugene, Oregon. From here it is a short jaunt east to the Cascade Mountains, west to the stunning Oregon coastline, or north to Portland. We're a small city with unlimited things to do. Our City is revitalizing, a booming food and beverage economy is developing, including topnotch craft breweries and wineries. Our Gold rating as a walk and bike friendly community ensures safe and environmentally friendly travel options abound. If all this sounds good, then our team could be the right fit. We look forward to speaking with you! -- -- The scope of ISD operations includes: ---------------- Award-winning technology and services---------------- Customers who are appreciative, collaborative, and engaging---------------- An abundance of professional development and training opportunities---------------- 51 city facilities throughout the community connected by high-speed fiber optic network---------------- More than 200 business software systems---------------- More than 2 million visits to the City website per year Our PC Network Technicians possess the following competencies:---- Provide quality, comprehensive customer service to City staff, ensuring that needs are met and that problems are solved. Research and resolve complaints and problems in a timely manner, and process work tickets to ensure that proper documentation is in place. Go the extra mile to ensure that problems are resolved and customer satisfaction is high. Acts as primary support technicians to provide advice and gather information. They assist customers by working on the Service desk and work independently out in the field. Configures, installs and upgrades operating systems, software, and equipment; Troubleshoots problems with computer systems, including hardware and software, e- mail, network and peripheral equipment (printers, scanners, etc.) Makes repairs and corrections as required. Installs and arranges network hub/switch rack and cabling patch panels; installs, configures, and maintains network hubs/switches. PC Network technicians act as technical experts in assisting users in troubleshooting issues and resolving problems with computers, data, and equipment. -- Minimum Qualifications: Virtual private network and wireless experience is required to meet minimum qualifications. -- Experience: PC Network Technician 1 Two years of recent experience in the maintenance and repair of computers and related peripherals, and installing software. One year of service desk preferred. PC Network Technician 2 Five years' progressive and recent experience in maintenance, computer service calls, and daily hands-on repair of computers and peripheral equipment. -- Education: High school diploma or GED. Two year computer repair training / degree desirable. Other combinations of experience and education that meet the minimum requirements may be substituted. License or Certificate: Valid Oregon driver's license, or ability to obtain by date of hire; must pass driving records check and, if hired, maintain a driving record that meets the City's standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355). Must have or be able to obtain a Microsoft service desk support certificate. OregonLive.com.Category: Technology, Keywords: Network Technician

Keywords: City of Eugene, Eugene , PC Network Technician, IT / Software / Systems , Eugene, Oregon

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