goPuff is seeking a General Manager to join the operations team.
We are looking for a self- starting and entrepreneurial strong
leader. The General Manager role is an intense and fast-paced role
within goPuff that requires drive, grit, positivity, and enthusiasm
for the challenge. In this role, you will lead a local team of
Shift Leaders and Field Operations Associates overseeing the
facility’s operations as well as a team of independent Driver
Partners. Ultimately, the success of the territory rests on your
shoulders and is determined by your ability to execute and
effectively lead a team that is hyper-focused on delivering a
perfect experience for our customers.
Plans, directs, and is accountable for all warehouse operations
including, deliveries, inventory, equipment, and systems
Fanatically drive improvements to key performance indicators
(KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time,
Order Defect Rate, and Cost Per Order.
Accountable to drive the financial performance of the site by
ensuring that budgeted productivity, labor, and other expenses are
Responsible for ensuring compliance with goPuff and legal
policies, procedures, and regulations for the warehouse by
analyzing and interpreting reports
Implementing and monitoring Human Resource compliance, asset
protection, safety controls, overseeing the safety of our people
and products, operational and quality assurance reviews
Develop and implement action plans to improve performance,
providing direction and guidance on executing Company programs and
directing the management team in ensuring confidentiality of
information, documentation and assigned records
Teach and train the site leadership in controlling expenses and
labor to ensure expenses adhere to the budget and sales volume
Create and implement plans to improve the financial performance
of the warehouse
8+ years of managing and leadership experience, minimum of 5
years of experience with a fast-paced environment and leading a
blended workforce of W2 and 1099 employees.
Retail, warehouse, logistics, military, restaurant or equivalent
Bachelor’s degree, preferable
Strong written and verbal communication skills
Strong skills with conflict resolution
Strong skills with team development and engagement
Ability to lead in an ever-changing environment
Proven track record of being a change agent with improving
processes and efficiencies
The only predictable thing about life is that it’s wildly
unpredictable. That’s where we come in.
When life does what it does best, customers turn to goPuff to
deliver their everyday essentials, and to get through their day &
night, work day and weekend.
We’re assembling a team of thinkers, dreamers &
risk-takers...the kind of people who know the value of peace of
mind in an unpredictable world. (And people who love snacks.)
Like what you’re hearing? Welcome to goPuff.
The goPuff Fam is committed to an inclusive workplace where we
do not discriminate on the basis of race, sex, gender, national
origin, religion, sexual orientation, gender identity, marital or
familial status, age, ancestry, disability, genetic information, or
any other characteristic protected by applicable laws. We believe
in diversity and encourage any qualified individual to apply. We
are an equal employment opportunity employer.