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Operations Support Associate - Electronic Payments Specialist

Company: Selco Community Credit Union
Location: Eugene
Posted on: April 6, 2021

Job Description:

Position Overview Perform operational functions in support of Electronic Payments which includes ACH origination and receipt, internal distributions payroll transfers, on-line bill payment, remote deposit capture. Essential Functions

  • Coordinate all aspects of Electronic Payment Processing: process transmission files from ACH Operator and other Vendors; review and processing of exception items and create return entries; oversee ACH origination process; work closely with internal and external personnel to ensure correct processing of payments, disputes and reclamations; monitor various reports for bill payment, ACH activity, and ACH Origination.
  • Balance daily transaction activity between SELCO, and ACH Operator, or other vendors, including but not limited to: completing reports, GL reconciliation, researching and correcting errors.
  • Assist with Electronic payment transaction disputes and process adjustments through the ACH, adhering to appropriate timelines and regulation.
  • Coordinate with Fraud services personnel in relation to Electronic payments, including: completing necessary paperwork and reporting for fraud activity; communicating vendor fraud alerts to appropriate personnel and taking action on accounts to mitigate loss.
  • Assist internal and external members with research, problem resolution and account information.
  • Provide internal educational material and training on electronic payment processes and procedures such as: balancing, system research, disputes and stop payments, internal transfers and other distribution of funds.
  • Maintain Electronic payment systems and processes within applicable laws and regulations including, but not limited to: Regulation D, Regulation E, Regulation CC, and other applicable laws pertaining to electronic payments.
  • Provide assistance with Operations Support functions.
  • Ensure quality control and adhere to established procedures for the imaging, logging, and destroying negotiable instruments and sensitive information.
  • Actively engage with people in a respectful and professional manner.
  • Communicate with internal, external, and potential members in a friendly, professional manner in person, over the phone, and via e-mail.
  • Adhere to federal and state regulations, credit union policies, and other compliance obligations.
  • Consistently achieve stated goals.
  • Participate in required meetings and training.
  • Demonstrate leadership skills and maintain corporate values and mission statement.
  • Represent the Credit Union with a high level of integrity and professionalism.
  • Support Management and member decisions and goals in a positive, professional manner.
  • Actively participate in security, robbery, disaster recovery and fire training.
  • Actively contribute to Credit Union and department team goals and functions, including but not limited to, initiating resolution of observed or known issues concerning other departments and championing other departmental changes that will benefit the organization.
  • Perform other duties as assigned. Interaction and Environment Reports To: Operations Support Assistant Manager/Operations Support Manager Work areas are inside in a climate-controlled environment with light background noise. Material and Equipment Used Computer, Fax Machine, Copier, Telephone, Scanner, Calculator, General Office Supplies Physical Activities Required to Perform Essential Functions Sitting/Mobility: Approximately 70% of time is spent working at a desk. Balance of time (approximately 30%) is spent moving around work areas. Communication: Ability to effectively communicate with co-workers, members and outside agencies in writing, in person and over the phone. Vision: Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork. Lifting/Carrying: Ability to transport files and office supplies. Stooping/Kneeling: Ability to access files/stock supplies in low cabinets and shelves. Reaching/Handling: Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment and supplies. Proficiencies
    • Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
    • Basic word processing and computer database skills, including knowledge of Microsoft Office software.
    • Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
    • Firm knowledge of financial accounting procedures and ability to work with and understand data processing reports.
    • Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.
    • Excellent customer service skills.
    • Working knowledge of computer systems, including knowledge of online computer system as it applies to departmental usage.
    • Ability to effectively cross-sell Credit Union and CUSO products and services.
    • Ability to analyze complex problems and develop and implement sound solutions.
    • Ability to maintain confidentiality of sensitive information.
    • Willingness and ability to adapt to changing business needs and deadlines.
    • Ability to work accurately with close attention to detail.
    • Possess a work ethic that includes neatness, punctuality and accuracy.
    • Exhibit a professional, businesslike appearance and demeanor.
    • Ability to concentrate in environment with background noise.
    • Ability to complete or resume tasks despite interruptions. Education and Experience
      • High school diploma or equivalent; and
      • At least two (2) year of experience in financial services, teller services, collections or equivalent related experience; and
      • Account services and/or electronic payments experience is preferred; and
      • Must be bondable. Acknowledgement I have received and reviewed a copy of the Operation Support Associate - Electronic Payment Specialist job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.

Keywords: Selco Community Credit Union, Eugene , Operations Support Associate - Electronic Payments Specialist, Other , Eugene, Oregon

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