Senior Site Specialist

Company: Thermo Fisher Scientific
Location: Eugene
Posted on: April 8, 2021

Job Description:

COVID-19 Update: To keep our candidates, colleagues and other visitors--safe, we're making changes to our interview and hiring process. Learn more location Eugene, Oregon, US Job ID: 152246BR This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include metric / data collection and processing, inventory management, desk top deliveries, and process documentation. This position will utilize the basic functionality of systems and applications relevant to the job function, such as: Mainframe, ULSIM and the Microsoft Office suite. Strong communication skills are also required. Essential Functions:

• Follows well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Regional Site Supervisor regarding daily duties.
• Makes decisions and utilizes available resources to meet customer requirements, independently.
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
• Communicates with supervisor or other assigned personnel any customer issues or potential problems.
• Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
• Works effectively with a diverse cross-functional team.
• Embraces Practical Process Improvement (PPI) methodologies.
• Utilizes systems as required by job function.
• Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
• Performs other duties as assigned by management. Job-Specific Duties may include:
  • Inventory Management, Site Metrics, Process Documentation:
    • Maintain site metrics and accuracy of data
    • Stockroom management, dispensing of product, and follow direction / coordination of affiliated stockroom activities.
    • Perform on-site program replenishments and disbursements.
    • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
    • Update / create Work Instructions for site processes
    • Remove cardboard and trash as needed (detrashing).
    • Deliver/Coordinate pickup of direct shipment orders to end users.
    • Maintain cleanliness of stockroom areas. Minimum Requirements/Qualifications:
      • Must possess a minimum High School Diploma or GED.
      • Demonstrated verbal, written and presentation skills
      • 2-3 years of progressive relevant experience required
      • Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
      • Must maintain Thermo Fisher Scientifics' Four-I Values
      • Experience in laboratory setting or services preferred
      • Experience in GLP/GMP environment a plus
      • Detail oriented, problem solver, promotes team environment
      • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)Non-Negotiable Hiring Criteria:
        • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
        • Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
        • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
        • Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
        • Must possess the organizational skills to multi-task and meet deadlines as needed.
        • Must be able to use a computer and possess intermediate skills in Microsoft Office suite.Working Conditions:
          • Works primarily at customer locations, in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
          • Required to work independently at a customer location.
          • Extensive walking may be required.
          • May pass through areas where chemical based allergens may be in use
          • Must be able to lift, push and pull 50 pounds consistently.
          • Must be able to use material handling equipment such as push carts and pallet jacks.
          • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.
          • Must be able to work overtime as required. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it. To access this job later or share with a friend, please enter Name and Email Address below. Your Name Get notified for similar jobs Sign up and receive similar job alerts to your email Enter Email address Get customized job recommendations based on your career area of interest. How would you rate your experience popup Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com . Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

Keywords: Thermo Fisher Scientific, Eugene , Senior Site Specialist, Other , Eugene, Oregon