Transforming the future of healthcare isn't something we take
lightly. It takes teams of the best and the brightest, working
together to make an impact.
As one of the largest healthcare technology companies in the
U.S., we are a catalyst to accelerate the journey toward improved
lives and healthier communities.
Here at Change Healthcare, we're using our influence to drive
positive changes across the industry, and we want motivated and
passionate people like you to help us continue to bring new and
innovative ideas to life.
If you're ready to embrace your passion and do what you love
with a company that's committed to supporting your future, then you
belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile.
Empower Your Future. Make a Difference.
Product Support Representative
What will I be responsible for in this job? (brief summary of
The Product Support Analyst is responsible for assisting Change
Healthcare customers with the resolution of advanced product
questions related to an industry leading Change Healthcare
Solution. Responsible for responding to product application support
questions from customers regarding the company's software. Analyzes
problems with software applications to identify problem area(s) and
recommend corrective action. Recommends solutions to customer
Activities include ownership of requests, research, analysis,
troubleshooting and customer communication necessary to deliver
appropriate resolution to customer inquiries. The position requires
extensive interaction with Change Healthcare customers including
insurance organizations, hospitals, and providers for the purpose
of providing product usage or technical solutions.
Works on advanced problems of diverse scope where analysis of
situations or data requires evaluation of identifiable factors.
Exercises judgment within generally defined practices and policies
in selecting methods and techniques for obtaining solutions.
This job can be remote, work from home from anywhere in the
country. Approximate hours 9-5:30 Central, with some flexibility
for time zones as well.
What critical skills are needed for you to consider someone for
1+ years product applications support experience, preferably in
the healthcare industry.
BS degree or equivalent experience
Excellent verbal and written communication skills , as well as
Excellent time management skills
Excellent organizational skills
Ability to work on multiple tasks simultaneously and meet
deadlines while providing quality results
- Positive proactive, customer service attitude
What other skills/experience would be helpful to have?
Advanced knowledge of HealthCare and IT industries. For example,
industry history, key customers, competition, and regulatory
Knowledge of the interrelationship of Information Technology and
Knowledge of the Payer/Provider environment
Understand HIPPA compliance regulations
Detailed knowledge of software support for customer
- Project management experience preferred
How much should I expect to travel?
Join our team today where we are creating a better coordinated,
increasingly collaborative, and more efficient healthcare
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, genetic information, national origin,
disability, or veteran status. To read more about employment
discrimination protections under federal law, read EEO is the Law
and the supplemental information at
If you need a reasonable accommodation to assist with your
application for employment, please contact us by sending an email
to email@example.com with "Applicant
requesting reasonable accommodation" as the subject. Resumes or CVs
submitted to this email box will not be accepted.
to view our pay transparency nondiscrimination policy.
Change Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.