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Healthcare Technical Support Specialist

Company: Change Healthcare
Location: Remote
Posted on: May 3, 2021

Job Description:

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

Title: Technical Support Specialist

Overview of Position

The Technical Support Analyst is responsible for providing application support to imaging cloud customers. This role is the initial point of contact for customer inquiries and concerns about the product. Responsible for researching and resolving ongoing issues and working with other teams to assess advanced support issues and provide resolution. We strongly prefer professionals with a background in healthcare technical support.

Note: This position is remote from anywhere in the country, and the working hours are from 9 AM - 6 PM Pacific time.

What will be my duties and responsibilities in this job?

  • Act as initial point of contact for software related concerns from internal or external customers

  • Identify, investigate and resolve issues software issues
  • Guides users through diagnostic and troubleshooting process which may include use of diagnostic tools, and software and or following verbal instructions
  • Engage with the development teams to identify and resolve system problems
  • Provide solutions for software issues and provide detailed documentation
  • Review and resolve system monitoring events
  • Responding to support issues and requests in a timely manner
  • Contribute to maintaining strong client relationship by providing excellent customer service
  • Software Installation and upgrade of Virtual Machines / Edge Servers
  • Update system configurations as needed.

What are the requirements needed for this position?

  • Experience in a customer facing role with strong customer service skills.
  • 2 + years of technical experience with PACS, Healthcare Imaging as well as supporting internal and external customers strongly preferred.
  • Bachelor's Degree in Computer Science, Computer Technology Diploma or equivalent or related experience

  • Understanding of Networking fundamentals, Windows Operating System Servers.
  • Experience with Active Directory or LDAP strongly preferred.
  • Knowledge of HL7 standards and interface engines strongly preferred.

What other skills/experience would be helpful to have?

  • Familiarity with API based technology
  • Familiarity with cloud technologies
  • Strong written and communication skills
  • Strong analytical and problem-solving skills
  • Self-starter, able to work independently without supervision.
  • Excellent IT skills
  • Team player

What are the working conditions and physical requirements of this job?

General office demands

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Eugene , Healthcare Technical Support Specialist, Other , Remote, Oregon

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