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Field Support Engineering Technical Specialist

Company: Ribbon Communications
Location: Remote
Posted on: May 3, 2021

Job Description:

About Ribbon (Nasdaq: RBBN)

We deliver global real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS/ CPaaS cloud offers, and leading-edge software security and analytics tools.

To learn more, visit rbbn.com

Position Title: Field Support Engineering Technical Specialist

Location: Remote

Position Summary:

The Resident Support service provides network engineer(s) to serve as on-site support resource(s) for Ribbon Customer. The on-site engineer can support network verification activities and following turn-up of the network provide day-to-day fault management support of the Ribbon based network. In addition, the on-site engineer can assist in managing the day-to-day process of integrating and implementing new elements of the Ribbon based network. Ribbon' resident engineer(s) work jointly with customer's personnel in the following activities:

  • Network Verification
  • Support of Trunk Provisioning
  • Provide on-site fault management of the network
  • Installation of new software releases
  • Provide informal customer training
  • Support Customer self-sufficiency transition plan
  • Technical escalation support

Keywords: Ribbon Communications, Eugene , Field Support Engineering Technical Specialist, Other , Remote, Oregon

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