Transforming the future of healthcare isn't something we take
lightly. It takes teams of the best and the brightest, working
together to make an impact.
As one of the largest healthcare technology companies in the
U.S., we are a catalyst to accelerate the journey toward improved
lives and healthier communities.
Here at Change Healthcare, we're using our influence to drive
positive changes across the industry, and we want motivated and
passionate people like you to help us continue to bring new and
innovative ideas to life.
If you're ready to embrace your passion and do what you love
with a company that's committed to supporting your future, then you
belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile.
Empower Your Future. Make a Difference.
Position may require travel to Madison, Wisconsin
Site Reliability Engineer
Overview of Position
Operates company's complex high traffic, business critical
internet site communications and/or network-based (cloud) product
systems. Plans, designs and implements scalable local and wide-area
network solutions between multiple platforms and protocols
(including IP and VOIP). Responsible for system performance;
supports/troubleshoots network issues and coordinates installation
of such items as routers and switches with appropriate vendors.
Develops tools to automate the deployment, administration and
monitoring of a network system. Provides training and assists with
proposal writing. Conducts project planning, cost analysis and
vendor comparisons and works on project implementation. Works with
development teams to enhance and improve system operability.
Conducts tests of network redundancy, resilience and failover of
network elements to ensure up-time standards are fully achieved.
May be required to provide on-call service coverage with other
What will be my duties and responsibilities in this job?
- Application Performance and Stability: proactively monitor and
ensure the health of customer-facing applications, ensuring they
are operationally sound and uphold the SLAs of our products and
- Automation and Tooling: develop tooling, playbooks and/or
scripts that can be used for operationalizing manual tasks,
configuring services and systems, or reacting in responses to
- Service Reliability: facilitate incident management and
contribute to technical troubleshooting of issues to determine root
causes, finding opportunities to improve and iterate on our
application's architecture and system infrastructure.
- Communication and Collaboration: support and enable
product-development teams to meet their operational and reliability
- Managing Deployments: perform deployment activities to release
development team's software to production and other customer-facing
What are the requirements needed for this position?
- 5 years of Site Reliability Engineering or similar experience
(Operations, DevOps, or Cloud Infrastructure) in a modernized
software development environment
- Deep technical understanding of internet protocols and
security, specifically how they fit into secure and compliant
system architectures (HTTP/HTTPS, TCP, TLS, SSL, VPNs)
- Strong programming and scripting skills (i.e. Powershell,
- Ability to react quickly to issues as they arise and determine
points-of-failure and troubleshoot multi-tiered web-service and
web-application architectures for root-cause analyses
- Experience with modern infrastructure-as-code and
configuration-management tools (i.e. Terraform, Ansible, Chef,
- Bachelor's degree in Information Systems, Computer Science,
Computer Engineering or related field or equivalent experience
What other skills/experience would be helpful to have?
- Deep understanding of service-oriented architectures and how
they are maintained, deployed and continually monitored for
stability and performance
- Experience with configuring and maintaining system and
application monitoring tools to provide overall system visibility
and observability (i.e. Grafana, Prometheus, Datadog,
- Experience working on systems and architectures that are
deployed to cloud-native environments (AWS, Azure, GCP).
Cloud-native certifications are preferred.
- Ability to scale and manage systems and services that are used
by medium-/large-sized engineering teams (i.e. Jenkins, Gitlab CI,
What are the working conditions and physical requirements of
General office demands
Join our team today where we are creating a better coordinated,
increasingly collaborative, and more efficient healthcare
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, genetic information, national origin,
disability, or veteran status. To read more about employment
discrimination protections under federal law, read EEO is the Law
and the supplemental information at
If you need a reasonable accommodation to assist with your
application for employment, please contact us by sending an email
to firstname.lastname@example.org with "Applicant
requesting reasonable accommodation" as the subject. Resumes or CVs
submitted to this email box will not be accepted.
to view our pay transparency nondiscrimination policy.
Change Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.