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Assistant Store Manager - Electric Lettuce Eugene

Company: Groundworks Industries
Location: Eugene
Posted on: May 3, 2021

Job Description:

Assistant Store Manager

Reports To: Retail Store Manager

Schedule & Travel: Full-Time, Minimal Travel


Groundworks Industries

Groundworks Industries is home to a family of retail brands that seek to provide knowledgeable, and artful experiences set new standards for the purchase and experience of cannabis. We are looking for folks who are passionate about cannabis education and want to help us move the dial forward on building an inclusive and professional cannabis culture.

To be successful in this role, you'll want to bring a wealth of customer experience to the table and either a passion for, or genuine curiosity about cannabis. You would manage a team of 4-8 Sales Associates and have an Assistant Manager and Intake Specialist on your team. With the support of our back-office GW Services team, Store Managers are empowered to train and develop their staff and drive performance for their store.

Our stores span from the Oregon Coast to as far east as Gresham. We are currently soliciting applicants for Assistant Store Manager roles in the Eugene area. Please specify your geographic interests in your application.

Learn more at https://www.gw-ind.com/


Assistant Sore Manager Job Description

The Assistant Store Manager contributes to Groundworks Industries success by assisting the Store Manager and executing store operations. This job assists and supervises a team of retail associates to create and maintain a superior cannabis experience for our customers.

Informed by a 'Balanced Scorecard' approach equally emphasizing People, Process/Technology, Customer and Finance the Assistant Store Manager serves as a key leader within the shop, supporting both operations and people management as directed by the Store Manager.

This is accomplished by way of a respectful, constructive and energetic style guided by Groundworks' core values and long-range objectives.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

People

  • Contributes to positive team environment by recognizing alarms or changes in team member's morale and performance and communicating them to the Store Manager
  • Acts as a supervisor, coach, teacher, and mentor to all team members
  • Provides feedback and coaching to improve performance of team members
  • Holds team members accountable to all procedures and policies
  • Recommends employment and performance management decisions to Store Manager in a timely and effective manner
  • In conjunction with Store Manager, interviews and hires for top talent
  • Actively works to create cultural buy-in amongst their team, and champion organizational goals and initiatives

Process/Technology

  • Actively seeks to become proficient in Store Manager functions as a backup to Store Manager
  • Support all store operational functions in the absence of a Store Manager
  • Maintains a customer ready sales floor, within the posted hours of operation, at all times
  • Communicates clearly, concisely, and accurately in order to ensure effective store operations
  • Filters communication to the leadership team as directed by the Store Manager
  • Ensures compliance with security, inventory, and regulatory protocols unique to the cannabis industry including but not limited to securing safes, tills, product, and cash at all times
  • Understands and fully utilizes company controls relating to reporting, approvals, and inventory
  • Supports Store Manager in implementing company programs by working directly with the store's team to execute action plans that meet operational and organization objectives
  • Always keeps store clean and organized
  • Performs other related duties as requested by the company

Customer

  • Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located
  • Models a customer comes first attitude, delivers exceptional customer service, and supervises team members to ensure that they are delivering exceptional customer service
  • Curates individual customer experiences with a focus on building sales and meeting sales goals
  • Cultivates a team environment that consistently delivers exceptional customer service and distinctive customer experiences

Finance

  • Helps oversee compliance regarding cash control, inventory management, documentation requirements, and audit procedures
  • Properly maintains cash logs, till counts, and safe counts. Communicates discrepancies in cash to Store Manager and District Manager
  • Works side by side with the Store Manager and store's team to maintain and achieve store financial goals and expectations
  • Supports the Store Manager in monitoring sales transactions, discount usage, and ensuring proper sales reconciliation on a daily basis
  • Serve as liaison to Retail Operations team when needed

Competencies

  • Leadership
  • Integrity
  • Organization
  • Communication Proficiency
  • Ethical Conduct

Supervisory Responsibility

  • The Assistant Store Manager supervises, coaches, teaches, and mentors Intake Specialists, Lead Sales Associates, and Sales Associates in any store they are working, whether they are the Manager on Duty or not, and whether they are the Assistant Store Manager's direct reports or not

Required Qualifications

  • Understanding of experiential retail with an ability to curate a customer experience
  • Demonstratable skills of positively impacting the financial side of a business and clear understanding of what it takes to increase profitability
  • Maintains open availability including nighttime, daytime, weekends, and holidays
  • Experience in performance management, hiring, and training
  • Excellent written and oral communication skills
  • Strong organizational, planning, and time management skills
  • Solid and efficient problem-solving skills
  • Demonstrated ability to give and receive constructive feedback in an efficient, meaningful, and timely manner
  • Ability to teach others processes and ensure team members understand implications of decisions
  • Proficient in Microsoft and Adobe
  • Ability to remain positive even when faced with tough situations
  • Ability to reliably arrive on work on time
  • Must be and remain compliant with all legal and company regulations required for working in the retail cannabis space
  • Must be 21 years of age or older
  • Have interest and knowledge in the cannabis industry and be culturally aligned with Groundworks' mission

Preferred Qualifications

  • Familiarity with BioTrack, Flowhub, METRC, and web-based sales applications
  • Hold a valid Marijuana's Handlers Permit and Metrc Certification

Physical Requirements

  • Ability to stand, walk, sit, and kneel daily in retail and production environments that include concrete or other hard-surface floors and, in some instances, staircases
  • Ability to push, pull and carry up to 50 pounds multiple times daily
  • Ability to maintain focus and memory in environments with distractions such as heavy foot traffic, background noise due to public conversations and the gathering of people, etc.
  • Absent conditions that would prevent the occasional use of PPE such as safety glasses, dust masks, etc.
  • Ability to sit at a desk and work at a computer for several contiguous hours
  • Ability to drive a motor vehicle for several hours contiguously

Keywords: Groundworks Industries, Eugene , Assistant Store Manager - Electric Lettuce Eugene, Other , Eugene, Oregon

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