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Human Services Specialist 3 - Benefit and Eligibility Worker -Bilingual Spanish

Company: Department of Human Services
Location: north bend
Posted on: May 3, 2021

Job Description:

Initial Posting Date: 04/02/2021Application Deadline:04/25/2021Agency:Department of Human ServicesSalary Range:$3,080 - $4,649Position Type:EmployeePosition Title:Human Services Specialist 3 - Benefit and Eligibility Worker -Bilingual SpanishJob Description:Human Service Specialist 3 - Benefit and Eligibility Worker-Bilingual (English/Spanish)Oregon Department of Human ServicesSelf Sufficiency ProgramDistrict 7North Bend, OregonThis position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. **Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay.When you join our team, you will provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. In this role you will assist the agency mission of poverty prevention and family engagement by accurately determining eligibility for programs provided by Self Sufficiency. If interested, apply today!We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at ODHS.The Office of Self Sufficiency, which is part of the Oregon Department of Human Services is looking for a dedicated and compassionate individual to fill a Human Service Specialist 3/Benefit and Eligibility Worker position.This recruitment may be used to fill future vacancies.For information about the program, please click here.Live, work, and play in OregonAt the Oregon Department of Human Services, our Agency Mission is "To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity." We value a diverse and culturally competent workforce. We stand by our commitment to being an equal opportunity, affirmative action organization, and recognize and celebrate our unique backgrounds and diverse experiences.IN THIS ROLE YOU WILLYou will determine eligibility for programs provided by Self Sufficiency, which include Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), and Employment Related Day Care (ERDC).Interview applicants in person, by phone, or in applicant's home to gather information needed to assess and determine if there is a need for services and benefits.You will carry and maintain an on-going case load of customers needing to obtain/maintain employment which may consist of, completing predetermination of eligibility forms for all programs when appropriate. Complete field visits and home intakes within established guidelines. Work with other agencies, medical providers, and other community resources to provide benefits and services to customers. Follow up on significant changes that affect an increase or decrease in money payments. Write up over payment information with necessary fraud referral made to the investigator. Prepare and submit ongoing reports.Work is conducted in offices, virtual environment, customers' homes, and other program sites. Work can require travel, including overnight. Employee has contact with a range of people including some exhibiting anger and frustration. The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out stationed sites within the district. Limited physical exertion. May require sitting at a terminal or telephone for prolonged periods of the workday. May require a valid driver's license or other acceptable method of transportation.WHATS IN IT FOR YOUExcellent benefits, including low-cost, high-coverage health insurance, generous time-off, and competitive retirement plan. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans .THIS IS WHAT YOU NEED TO QUALIFYTwo years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience.If you have these qualities and experience, let us know! It's how we will choose whom to move forward! Ability to work independently as well as the ability to work as part of a high function team.Experience interpreting and applying/explaining rules and/or regulations.Experience managing a high-volume workload with attention to accuracy and detail.Experience communicating decisions regarding the approval or denial of benefits or services.Skill in verbal and written communication with applicants, clients of various backgrounds.Skill in observing client's situations and eliciting information.Bilingual skill - English/SpanishHOW TO APPLYPlease ensure you've provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment.For further information, please visit the Pay Equity Project homepage.External Applicants: Click on the "Apply" button and submit your application. View this video for help.Internal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.Complete the application. Due to the volume of applications we receive, we do not review any attachments that we do not ask for.Complete the questionnaire.Resume is optional.After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.If you are a veteran, the task to claim preference will come after the PRR and gender identity tasks.Veterans - For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. We will ask you for your documents later in the process. (Please see below in Helpful Information).GET NOTICEDYour candidate profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications and requested skills listed above. For additional tips, please visit the Oregon Job Opportunities page, Resources for Job Seekers.HELPFUL INFORMATIONTo receive Veterans' Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans' Preference point selection. For questions about documentation, please visit: Veterans Resources or call the Oregon department of Veterans' Affairs at: 1-800-692-9666.Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.We will conduct a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.This position is represented by the Service Employees International Union (SEIU).For questions about the job duties or application process, please contact nora.l.leyva-esquivel@dhsohs.state.or.us Please be sure to include the job requisition number.If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at DHS.RECRUITMENT@dhsoha.state.or.us .Have questions about Workday, and want some tips on understanding the state application process? Check out this link: https://www.oregon.gov/jobs/Pages/support.aspxDHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others to help us achieve our vision of a diverse and inclusive community.

Keywords: Department of Human Services, Eugene , Human Services Specialist 3 - Benefit and Eligibility Worker -Bilingual Spanish, Other , north bend, Oregon

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