Project Manager

Company: Virgin Pulse
Location: Remote
Posted on: May 3, 2021

Job Description:

Overview

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Branson's famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse's takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day - from prevention and building a healthy lifestyle to condition and disease management to condition reversal, all while engaging users daily in building and sustaining healthy habits and behaviors. A global leader in health and wellbeing, Virgin Pulse is committed to helping change lives and businesses around the world for good so that people and organizations can thrive, together. Today, more than 3100 organizations across the globe are using Virgin Pulse's solutions to improve health, employee wellbeing and engagement, reduce costs and create strong workplace cultures. Who are our employees?

At Virgin Pulse we're passionate about changing lives for good. We want to make a difference in the world by helping people be healthy so they can perform at their best, every day, at work and home. Our award-winning solutions support leading employers in improving and simplifying the employee health and wellbeing journey and engaging people in all aspects of their health. But our world-class products and programs are nothing without our people - the employees who design, build, promote, sell, test and perfect the latest innovations in workplace health and wellbeing. Our people are our top priority and we invest in their health and happiness. At Virgin Pulse, we have so much more than a strong, supportive company culture - have a shared vision for a healthier, happier world.

Virgin Pulse values and celebrates diversity and is committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives, inspires innovation, collaboration, and challenges us to produce better solutions. As a global employer, we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. As we are committed to diversifying our company, we strongly encourage candidates that are historically underrepresented in the tech industry to apply.

Responsibilities

Who you are

As a Project Manager for Virgin Pulse, you are in an integral role in the organization which directly influences a client's success. As a PM you will have primary responsibility for managing complex client projects that can include new implementations, platform migrations, professional services, and other efforts requiring strong project management skills. In the role of Project Manager, your job will be to ensure clients are ready to go live by working directly with client contacts and third party partners as well as the assigned Client Success Manager. Every day you will utilize Virgin Pulse's standard implementation methodology, processes, and tools.

In this role you will wear many hats but your skills will be especially essential in the following:

• Project manage the implementation of new Virgin Pulse customers and serves as an expert on all operational aspects of all Virgin Pulse programs and solutions.
• Project manage platform migrations and Professional Services customizations and implementations
• Maintain overall project ownership and drives the coordination of activities and deliverables among all internal Virgin Pulse departments
• Deliver the highest level of client satisfaction to ensure a successful Pulse implementation.
• Manage the operational and tactical activities of supporting any 3rd party integrations
• Identify new steps and implement new procedures as part of product updates as necessary
• Respond to and resolves client requests and questions during the implementation process
• Solicit client feedback and works with Product Development to implement enhancements and fixes.
• Employ Virgin Pulse's standard project methodology, processes, and procedures
• Respond to and resolves client requests and questions during the implementation process
• Participate in pre-sales activities to drive new business including RFP completion, prospect sales calls, and in-person finalist meetings
• Provide supplemental operational and tactical support to the Services team when bandwidth allows
• Perform special projects as requested.

Qualifications

What you bring to the team

• Bachelor's degree, or equivalent, in related discipline
• 1 - 3 years of directly related project management work experience working on complex projects with large corporate clients
• Excellent knowledge of Microsoft Office suite.
• Experience working with project management tools (MS Project, Smartsheet, Teamwork, etc)

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Strong project management skills
• Ability to build relationships to work effectively with and through others
• Excellent customer facing skills
• Ability to prioritize deliverables and negotiate with clients and internal parties
• Excellent interpersonal and writing skills.
• Strong organizational skills and detail orientation.
• Required to work cross-functionally within the organization and with external partners.
• Strong analytical, problem-solving skills.

TRAVEL:

Will travel to customer sites approximately 10-15% of the time, or 2-3 days per month.

#LI-REMOTE

Security Competencies:

Work to maintain system and data security at a high standard, ensuring the confidentiality, integrity and availability of the Virgin Pulse application is not compromised. Adhere to industry best practice coding standards and verify all code developed at Virgin Pulse is free from bugs and security vulnerabilities such as those defined and published by OWASP.

Why work here?

We believe a career should provide competitive pay and benefits, a collaborative and supportive work environment, strong employee culture and cutting-edge technology and services - so many reasons to love it here.

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to any protected class status.
• Please note that Virgin Pulse representatives will only communicate with you via our own corporate communication tools with virginpulse.com email addresses and through partnership with our Applicant Tracking System, iCIMS, which will clearly reference Virgin Pulse. We do not use third party apps like WIRE or WhatsApp to communicate.

At no time during the interview process will we ask you for secure PII data unless you are offered a job with Virgin Pulse. Should you be offered a job, and accept, you will be provided with secure links through our partnership with ADP.

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