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Team Lead, Collateral and Insurance Administration

Company: PenFed Credit Union
Location: Eugene
Posted on: May 3, 2021

Job Description:

OverviewAre you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.PenFed is hiring a Team Lead, Collateral & Insurance Administrationat one of the following locations: Eugene, Oregon; Omaha, Nebraska; and San Antonio, Texas. The primary purpose of this job is to oversee the daily operations of the Collateral and Insurance teams and the day to day activities of Collateral Administrators and Insurance Processors. This role will guide staff in analyzing complex titling and insurance issues, assignment of duties, and ensuring the acceptability of collateral and insurance documentation. The incumbent may perform the duties of the Senior Manager, Collateral & Insurance Administration in the manager's absence. ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.Supervise a team of Administrators and Processors daily to include establishing goals, priorities and expected performance levels. Assign, plan and monitor work to ensure production is complete by determined deadlines. Supervise staff members to ensure production is complete by determined deadlines.Administer stated objectives, goals and performance standards for Administrators and Processors in assigned team and assist in ensuring that goals are met or exceeded.Support, mentor and coach team members in both professional development and productivity goals.Conduct performance evaluations; identify and address issues with employees, undertaking disciplinary action as required. Collaborate with the Senior Manager, Collateral & Insurance Administration regarding hiring, staffing, disciplinary action and training for department team members.Interact and engage with vendors, members, and various state departments of motor vehicle agencies to resolve and improve procedures, policies and protocols. Review daily departmental challenges and exceptions to policy.Provide training and guidance to ensure new products, procedures, and guidelines are properly communicated.Ensure all escalated member-related issues and concerns are rectified in a timely manner.Remain current on all new and current system functions such as but not limited to: Dealertrack Title Management System, Allied Solutions CenterPoint and Sales Force CRM. Remain current on all collateral-related issues, to include but not limited to: releasing titles for registration, owner name change, titling in a different state, payoff/lien release requirements, change in ownership requirements of state agency and PenFed. Remain current on all insurance-related issues, to include but not limited to: Collateral Protection Insurance, Guaranteed Asset Protection and extended warranty processes. Utilize knowledge of DealerTrack Title Management System (TMS) title system and collateral functions performed by vendor and PenFed to vendor conversion process. Work with training staff to develop collateral and insurance training materials to ensure adequate initial and on-going training of all member service staff.Plan and organize staff huddles.Act on exceptions to policy, fee waivers, and refunds fees within delegated authority.Conduct quality reviews of assigned staff and assists in administering all necessary reviews.Keep department managers informed of accomplishments, problems, and recommended changes for improvement. Update policies and procedures library and recommend changes as needed.Maintain subject matter expertise to ensure the ability to lead specialized staff in various skills, including technical support.QualificationsEquivalent combination of education and experience is considered.Bachelor's Degree in related field is preferred. Minimum of six (6) years of work experience in banking operations or equivalent required. Experience with PenFed Credit Union products preferred. Minimum of two (2) years of experience in related work is required.Minimum of one (1) to two (2) years of experience in a managerial or supervisory role.Knowledge of statistics preferred.All member contact and leadership decisions must be provided in a professional, accurate, and timely manner. Supervisory ResponsibilityThis position will supervise employees.Licenses and CertificationsThere are no additional certifications required.Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.TravelAbility to travel to various worksites and be on-call may be required.Special Message Regarding COVID 19PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About UsEstablished in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Keywords: PenFed Credit Union, Eugene , Team Lead, Collateral and Insurance Administration, Other , Eugene, Oregon

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