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SVP of Business Development & Account Management

Company: Guaranteed Rate, Inc.
Location: Remote
Posted on: May 3, 2021

Job Description:

Job Description

About Guaranteed Rate:

We're Guaranteed Rate, the 5th-largest retail mortgage lender in the U.S. with more than $73 billion in loans funded in 2020 alone. We're based on a philosophy that We Grow For Good and that the more we grow, the more we can help people-and we've been growing exponentially by partnering with the best real estate agents, hiring the best people, and offering industry-leading tech, low rates and the highest level of customer service. Headquartered in Chicago, our 9,000 employees are in every state across 350 offices. We know anything is possible as long as you believe. Do you believe you're a perfect fit? We'd love to hear from you.

What's the Role:

We're seeking a hungry business development expert to generate new refinance title and escrow business from the Guaranteed Rate family of companies. The SVP of Business Development & Account Management will be tasked with building the Ravenswood Title business development department from the ground up. This will include developing a value proposition and sales pitch, create a lead scoring system, selecting and deploying a CRM, and building a team of account managers to execute on their strategy. This person will be a builder and a doer and will be expected to cover a regional territory as the team grows. A successful candidate will have a passion for business development, a keen focus on delivering exceptional customer experiences, and a talent for building, growing, and managing teams. This is a new role for the Company, thus it is key that this candidate is an entrepreneurial builder who is comfortable building loan officer rapport and support in creative and productive ways, as well as, developing and deploying new value propositions and approaches to penetrate the market more broadly and at a greater depth and improved capture rate.

Responsibilities:

  • Create and execute on a detailed sales strategy that maximizes Ravenswood profitable market share of title business within the Guaranteed Rate family of companies.
  • Vet and select CRM offerings and develop internal lead scoring and outreach strategy.
  • Develop and test new value propositions and approaches to penetrate the market more broadly and at a greater depth and improved capture rate. Have a keen understanding of what is important to loan officers within Guaranteed Rate, to help design and convert them to a solution that will save them time, money, and help their customers
  • Design and own the title service process end-to-end, from initial outreach through ongoing account management
  • Develop new business and increase capture rate within the Guaranteed Rate ecosystem by employing results-focused business development practices
  • Continually assesses competitive offerings within assigned territory, is aware of new competitor practices, and makes recommendations to counteract said strategies
  • Keep accurate records of business development presentations, cold calls and other appointments and deliver effective business development presentations to individuals or groups
  • Assists in developing business development forecasts, territory potentials, workload analysis, call programs and routes
  • Continually increases knowledge of business development skills, concepts, techniques, etc., and develops and improves business development presentations
  • Assists customers with particular needs such as expediting special orders, resolving discrepancies, and investigating and securing settlement of complaints
  • Provide superior customer service and help facilitate a seamless closing experience for our primary mortgage partner, Guaranteed Rate
  • Work in a dynamic environment, in which software and processes can evolve quickly

Qualifications:

We value executives who will thrive in an environment where they will be able to broadly impact an entire business. Much like a startup, they will share in the company's success and often work long hours. As this organization's "Chief Growth Officer", the successful executive will thrive in an environment of transparency. They move quickly and make well-reasoned decisions, doubling down on successes and learning from, often visible, failures.

The ideal SVP of Business Development & Account Management will possess the following qualifications:

  • Minimum of 5 years business development experience; experience in title, mortgage, real estate brokerage or other real estate related services a plus
  • Accountability with strong business development/territory management skills
  • History of building and managing specialized sales teams
  • Ability to identify, define, iterate and market compelling value propositions resulting in top line growth.
  • Proven ability to extend relationships with existing customers to increase both penetration and bottom line.
  • Possesses an astute attention to detail and is intensely focused on customer satisfaction
  • Willing and able to travel and work after-hours as needed
  • Strong communication skills with an ability to manage multiple stakeholders and objectives simultaneously
  • Bachelor's degree preferred

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

Keywords: Guaranteed Rate, Inc., Eugene , SVP of Business Development & Account Management, Other , Remote, Oregon

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