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Integrations Solutions Consultant III

Company: Benefitfocus
Location: Remote
Posted on: June 10, 2021

Job Description:

Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.

Benefitfocus is searching for an Integrations Solution Consultant to join our Customer Success Organization. This is a remote role. An Integration Consultant is responsible for gathering data integration requirements and delivering solutions to clients that meet their data integration needs. This consultant will work with new employer or carrier customers during an implementation or with existing customers when they encounter business events that may require changes to how data is exchanged with Benefitfocus.

The consultant will become familiar with Benefitfocus and industry standard and custom data integration approaches. A critical component to a successful implementation of the Benefitfocus Platform is ensuring on-time and high quality data integration.

The consultant with be working with customers (Human Resource, Benefits representatives and leaders) to understand their business and technical requirements. The consultant will then work with Benefitfocus Engineering teams to relay customer requirements allowing the appropriate solutions to be developed. The consulting will finally coordinate a testing effort with the customer and multiple internal departments to fully test the developed solutions and transition them to a production team. This position requires a self-motivated, customer-focused professional with strong follow-through. It also requires a strong technical aptitude to relay business requirements to technical software engineers.

  • Must be able to work CST hours*

Responsibilities:

  • Evaluate customer requests to determine if existing solutions can be leveraged or if a new solution would be required
  • Facilitate discovery sessions, standard integration and functionality overviews, trainings and implementation project meetings
  • Gather and understand a customer's integration needs and position the right integration solution based on those requirements
  • Translate customer requirements and document accurate and concise requirements in an official requirements statement, refine the requirements document based on feedback from the customer and internal engineering reviews
  • Formulate a testing plan for testing the resulting data integration, oversee and support the component testing and the user acceptance testing
  • Triage and resolve issues identified in the testing effort
  • Vendor manage and provide support to off-shore team members who are helping in the analysis and testing efforts
  • Ensure a smooth transfer from the customer's legacy systems to the Benefitfocus platform
  • Seek customer and internal engineering sign-off to ensure a smooth transition of integrations to on-going production support teams
  • Align delivery of data integrations with the overall milestones of an implementation project
  • Adapt to a fast-paced work environment while managing multiple priorities
  • Successfully handle a workload of 5-10 concurrent projects
  • Collaborate with Product Management, Operations and Sales to ensure shared knowledge on behalf of Professional Services - Consulting
  • Other duties as assigned

Required Experience and Skills:

  • Bachelor's degree is required, STEM Preferred
  • 3 + years of experience in software development and implementation environment
  • Prefer background in business application consulting with client-facing experience
  • Experience with systems integration and field-level interface design is required
  • Excellent written and verbal communication skills
  • Knowledge of 834, HR-XML, SOAP/REST Web services, SSO and other EDI formats is preferred
  • Knowledge of benefit plans / structures is a plus

Keywords: Benefitfocus, Eugene , Integrations Solutions Consultant III, Other , Remote, Oregon

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